ADAM ADRIAN
West Berlin,NJ
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
24
24
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
bet365
10.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Regular in attendance and consistently punctual
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Remained open to feedback from supervisor and peers to build and improve skills set
- Investigated and researched issues to determine root causes and appropriate resolution methods
ROUTE SALES REPRESENTATIVE
Frito Lay INC.
04.2013 - 10.2023
- Maintained positive attitude and diplomacy when dealing with customers and other team members
- Provided outstanding customer service while delivering goods according to delivery schedules
- Inspected delivery trucks prior to leaving the warehouse each day for maintenance issues
- Developed excellent customer service skills through regular interaction with clients
- Identified opportunities for upselling additional products or services as needed
- Created and maintained effective relationships with key customers to ensure a successful route sales experience
- Established long-term relationships with new customers by providing quality customer service during each transaction
- Planned for sales execution based on current account opportunities and upcoming promotions
- Utilized time management techniques to ensure all routes were completed on time and efficiently
- Maintained accurate records of orders, deliveries, and customer contacts
- Collected money from customers, making changes and recording transactions on customer invoices
- Promoted sales through special displays, developing account relationships and use of promotional material
- Organized stockroom shelves for efficient storage of inventory items according to established procedures
- Completed paperwork accurately regarding invoicing, payments, returns, ensuring compliance with company policies
LOSS PREVENTION SPECIALIST
Walmart
04.2010 - 04.2013
- Monitored and supervised customer's activities in store to detect signs of attempted theft
- Assisted in the development of loss prevention programs designed to reduce shrinkage and increase profitability
- Demonstrated strong interpersonal skills while interacting with customers to prevent shoplifting incidents
- Utilized workplace camera footage and alarm systems to assist with assessing and spotting possible thefts
- Reviewed inventories to recognize theft or shortage possibilities
- Inquired into suspicious customer or employee activity by surveying behavior and intervening when appropriate
- Monitored customer behavior for signs of potential theft or other suspicious activity
- Developed and implemented effective strategies to reduce losses due to theft and fraud
- Responded promptly to alarms indicating a possible breach in store security
- Evaluated existing security policies for effectiveness then recommending changes where necessary
GENERAL MANAGER OF OPERATIONS
Planet Fitness
04.2009 - 04.2010
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Delivered positive customer experiences by implementing effective quality assurance practices
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
- Improved morale and management communication by creating employee recognition and rewards practices
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Oversaw financial management, budget management, accounting and payroll activities
ROUTE SALES REPRESENTATIVE
Frito Lay
04.2008 - 12.2008
WAREHOUSE LEAD
Walmart
08.2000 - 04.2008
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards
- Loaded and unloaded trailers with care and efficiency
- Used computer and company software to enter shipment and inventory records
- Staged and sorted products for loading
- Reviewed work orders to determine work assignments and material and equipment needs
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed
- Led and complied with safety and wellbeing efforts on assigned shift
- Maintained inventory records with timely updates
- Removed damaged products from outgoing shipments during final inspections
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Sorted and staged parts in racks or other designated areas
- Protected company inventory by maintaining and organizing storage areas
- Palletized boxes to streamline movement and shipment
- Utilized forklift to move inventory items
- Juggled shift duties, prioritizing immediate tasks to streamline operations
- Sorted and stored perishable goods in refrigerated rooms
Education
BACHELOR OF ARTS - CRIMINAL JUSTICE
Rutgers
Camden, NJ01.2006
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
Burlington County College
Pemberton, NJ01.2003
Skills
- Issue resolutions
- Project planning
- Critical thinking
- Friendly, positive attitude
- Time management
- Active listening
- Client relations
- Microsoft Word
- Customer Relations
- Strong Analytical and Problem-Solving Skills
- Prioritization
- Research
- Monitoring
Timeline
CUSTOMER SERVICE REPRESENTATIVE
bet365
10.2023 - Current
ROUTE SALES REPRESENTATIVE
Frito Lay INC.
04.2013 - 10.2023
LOSS PREVENTION SPECIALIST
Walmart
04.2010 - 04.2013
GENERAL MANAGER OF OPERATIONS
Planet Fitness
04.2009 - 04.2010
ROUTE SALES REPRESENTATIVE
Frito Lay
04.2008 - 12.2008
WAREHOUSE LEAD
Walmart
08.2000 - 04.2008
BACHELOR OF ARTS - CRIMINAL JUSTICE
Rutgers
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
Burlington County College
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