Adam Afaneh
Livermore,CA
Overview
3
3
years of professional experience
Work History
Reservations Sales Agent
Dream Inn Santa Cruz
Santa Cruz, CA
03.2023 - Current
- Successfully sold and booked reservations for various types of accommodations and travel experiences, demonstrating strong customer service skills and the ability to communicate effectively with a diverse range of clients.
- Consistently met and exceeded sales targets, demonstrating a results-oriented mindset and a track record of success in a fast-paced, competitive environment.
- Utilize OPREA computer systems backed by Oracle to manage customer information, reservations, and payments, demonstrating strong technical skills and attention to detail.
Founder & President
Business Economics Academia
Santa Cruz, CA
02.2022 - 03.2023
- Developed organizational skills by creating and managing all departments ranging from finance, marketing, information technology, outreach & career development, research & development, administration, human resources, professional events, and peer led study groups.
- Enhanced technological skills by creating the club website (https://ucscbea.com), discord, excel spreadsheets, and slideshows for presentations.
- Hosted professional workshops with guest speakers, weekly board meetings, and team building exercises.
- led and organized study group programs that instilled academic success in intermediate microeconomics, intermediate macroeconomics, and econometrics for many students.
- Offered many opportunities for student's development through professional & social events, establishing a large network member base, and offering external internship opportunities.
Restaurant Manager
Yafa Hummus
Dublin, California
08.2020 - 09.2021
- Developed and implemented an employee handbook, quarterly review system, and Excel employee schedule, which streamlined day-to-day operations and improved internal communication and efficiency.
- Mentored and trained all staff members on customer service, food preparation, and cleanliness standards, resulting in improved customer satisfaction, increased productivity, and a more positive work environment.
- Successfully introduced new menu items, including bundle deals, that diversified the restaurant's offerings and increased overall revenue.
Education
Bachelor of Arts - Business Management & Economics
University of California, Santa Cruz
Santa Cruz, CA03.2023
Skills
- Fluent in Arabic
- Effective Communicator and Affable Persona
- Policies and Procedures Development
- Decisive with difficult decisions
- Leadership & Delegation balance
- Effective in Corrective Action regarding Internal Logistics
- Website Developer
Timeline
Reservations Sales Agent
Dream Inn Santa Cruz
03.2023 - Current
Founder & President
Business Economics Academia
02.2022 - 03.2023
Restaurant Manager
Yafa Hummus
08.2020 - 09.2021
Bachelor of Arts - Business Management & Economics
University of California, Santa Cruz