Adam Allen
Mapleton,UT
Summary
Highly organized individual with over 15 years of experience in people management, project management, compliance, consulting, governance, operations, risk management, issue resolution, banking, finance, analytics, and business intelligence. Demonstrates strong self-discipline, effective communication, efficient time management, and collaboration. Experienced in leading domestic and international teams and programs, consistently meeting deadlines and exceeding expectations. Skilled in utilizing collaboration tools for seamless communication and workflow coordination.
Overview
17
17
years of professional experience
Work History
Business Intelligence and Analytics
Mixhers
Springville, UT
01.2024 - 05.2024
- Collected, cleaned, and analyzed various company data streams such as Web Analytics, Customer Data, Sales and Transaction, Marketing and Growth Data, Inventory and Supply Chain, Customer Support and UX, and Behavioral Analytics. Integrated these streams into business intelligence software to generate valuable insights that enhanced efficiency and informed decision-making.
- Developed customizable dashboards at various intervals (Daily, Weekly, Monthly, and Quarterly) to deliver up-to-date insights on key performance indicators for informed business decisions.
- Enhanced tracking and analysis of digital marketing campaigns by incorporating UTM parameters on company digital assets, resulting in optimized marketing spend, reduced expenses, and increased marketing footprint.
- Ensured data accuracy and optimized campaign performance by managing digital marketing collateral and implementing robust backend reporting structures.
Senior Manager - Operational Excellence /US Consumer Lending
American Express Company
New York, NY
03.2022 - 01.2024
- Oversaw US Consumer Lending products' Operational Excellence program requirements, facilitating adherence to key operational risk programs such as Issue Management, Control Testing, New Product Approvals, and Process Risk Self Assessments.
- As the first line of defense, identified potential risks and process gaps through quarterly control testing, consumer escalations, and compliance issues. Investigated and defined root causes, implemented solutions (e.g., operational controls, Key Risk Indicators, issue management) to prevent critical process failures and ensure an optimal consumer experience.
- Formed and maintained strong working relationships with Compliance, Privacy, Fraud, General Counsel’s Office, and other key Subject Matter Experts to ensure program requirements were met and deliverables were achieved on all initiatives.
Senior Manager - Strategic Planning/Merchant Offer Governance/Data Solutions
American Express Company
New York, NY
10.2018 - 03.2022
- Led the team responsible for managing merchant offer data solutions and merchant offer governance, ensuring smooth execution of Amex offers program in the LACC markets. Expanded LACC AMEX offer program by 400% within two years while maintaining a default rate below 0.5%.
- Reviewed and resolved consumer escalations, identifying and remedying existing or potential issues and risks to ensure optimal consumer experience.
- Managed relationships with marketing partners, technology partners, offshore resources, digital marketing solutions, general counsel’s office, compliance, and subject matter experts to enhance speed to market and streamline the AMEX offer experience for optimal consumer satisfaction
- Expanded offer relationships to Global Consumer and Small Business.
- Implemented innovative solutions to data challenges, such as multi-merchant offers, customized offers, and complex data campaigns. These campaigns included geography-based offers, industry offers, named merchant lists, and industry bonusing.
Senior Manager - GMS Marketing Services - Issue Resolution
American Express Company
New York, NY
04.2015 - 10.2018
- Collaborated closely with operational risk and local market compliance teams to resolve more than 75 issues related to global merchant services, successfully managing the event and corrective action process while maintaining a success rate above 99.5%.
- Collaborated with merchant offer data solutions and governance teams, providing insight on card member experience, escalations, operational risk events, and corrective actions. Helped identify and improve processes to remedy future risk opportunities.
- Reviewed and resolved consumer escalations, identifying and remedying existing or potential issues and risks to ensure optimal consumer experience.
Manager - Issue Resolution Oversight/Global Banking Operational Risk
American Express Company
New York, NY
12.2011 - 04.2015
- Utilized close collaboration with project owners, compliance officers, and remediation technology teams to identify and execute necessary activities for remediating corrective actions for American Express consumers. Achieved a success rate exceeding 99%, successfully managing over 120 issues within designated milestone dates.
- Managed corrective actions for Global Merchant Services, World Service, Enterprise Growth, and FSB-Personal Savings.
Manager/Analyst - Affiliate Management Program Office
American Express Company
New York, NY
08.2007 - 12.2011
- Oversaw and handled affiliate contracts and budget allocation for U.S. Bank's associations with Global Merchant Services, World Service, and additional bank affiliates.
Education
Masters Business Administration (MBA) -
David Eccles School of Business - University of Utah
Salt Lake City, UTB.S. Accounting -
Utah Valley University
Orem, UTSkills
- People Management
- Project Management
- Compliance/Consulting/Governance
- Operational Excellence
- Risk Management
- Issue Resolution
- Brand Management
- Business Intelligence
- Effective Communication/Time Management
- Operational Excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsCertification
- American Express & Harvard Certificate in Leadership Excellence
Quote
If you are caught on a golf course during a storm and are afraid of lightning, hold up a 1-iron. Not even God can hit a 1-iron.
Lee Trevino
Languages
English
Native language
Spanish
Elementary (A2)
A2
Portuguese
Intermediate (B1)
B1
Interests
Golf
Mountain Biking
Hiking
Soccer (Futbol)
Snowshoeing
Timeline
Business Intelligence and Analytics
Mixhers
01.2024 - 05.2024
Senior Manager - Operational Excellence /US Consumer Lending
American Express Company
03.2022 - 01.2024
Senior Manager - Strategic Planning/Merchant Offer Governance/Data Solutions
American Express Company
10.2018 - 03.2022
Senior Manager - GMS Marketing Services - Issue Resolution
American Express Company
04.2015 - 10.2018
Manager - Issue Resolution Oversight/Global Banking Operational Risk
American Express Company
12.2011 - 04.2015
Manager/Analyst - Affiliate Management Program Office
American Express Company
08.2007 - 12.2011
Masters Business Administration (MBA) -
David Eccles School of Business - University of Utah
B.S. Accounting -
Utah Valley University