Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adam Anderson

Plano

Summary

Dynamic General Contractor with a proven track record at Hakeem Mahmood, excelling in project management and client communication. Skilled in masonry work and time management, I consistently deliver high-quality results, enhancing client satisfaction and ensuring compliance with safety standards across multiple construction projects.

Overview

20
20
years of professional experience

Work History

General Contractor

Hakeem Mahmood
09.2025 - Current
  • Coordinated project schedules and ensured adherence to timelines for multiple construction projects.
  • Assisted in reading blueprints and interpreting technical drawings for accurate site execution.
  • Managed on-site safety protocols, ensuring compliance with local regulations and standards.
  • Collaborated with subcontractors to facilitate smooth workflow and timely project completion.
  • Supported procurement of materials, maintaining inventory levels for seamless operations.
  • Communicated effectively with clients to provide updates and address concerns during projects.
  • Developed foundational knowledge of construction tools and equipment for efficient task execution.
  • Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
  • Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
  • Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Developed construction plans, schedules and budgets to achieve stakeholder objectives.
  • Conducted thorough site inspections to identify and rectify potential issues before they impacted project timelines.

Customer Service Representative

Plano Super Bowl
05.2025 - 10.2025
  • Responded promptly to customer inquiries, resolving issues efficiently.
  • Assisted in processing transactions with accuracy and attention to detail.
  • Maintained knowledge of products and services to enhance customer interactions.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Handled customer complaints professionally, ensuring a positive experience.
  • Supported promotional events by providing exceptional service and engagement.
  • Adapted quickly to dynamic work environment, maintaining productivity during peak hours.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.

Bricklayer

Artisan Masonry
04.2009 - 08.2013
  • Constructed and installed brick structures adhering to design specifications and safety standards.
  • Operated various masonry tools, including trowels, chisels, and mixers, ensuring proper usage and maintenance.
  • Collaborated with team members to execute complex projects within established timelines and quality benchmarks.
  • Assisted in training junior bricklayers on techniques for efficient bricklaying and site safety protocols.

Delivery Driver

Park Row Lighting
06.2005 - 08.2007
  • Operated delivery vehicle safely and efficiently to ensure timely product distribution.
  • Managed daily route planning using GPS technology for optimal efficiency.
  • Assisted in maintaining accurate inventory records for delivered lighting products.
  • Communicated effectively with customers to address inquiries and resolve issues.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Maintained clean and safe vehicle, contributing to positive image of company.

Education

Associate of Applied Science - Cabinetmaking

Lee College
Midway, TX
05-2023

Skills

  • Client communication
  • Team collaboration
  • Problem resolution
  • Time management
  • Equipment operation
  • Customer service skills
  • Inventory management
  • Window and door installation
  • Waste management
  • Heavy lifting
  • Renovation
  • Drywall hanging
  • Flooring installation
  • Masonry work
  • Green building practices
  • Landscaping design
  • Residential and commercial construction

Languages

Spanish
Limited Working

Timeline

General Contractor

Hakeem Mahmood
09.2025 - Current

Customer Service Representative

Plano Super Bowl
05.2025 - 10.2025

Bricklayer

Artisan Masonry
04.2009 - 08.2013

Delivery Driver

Park Row Lighting
06.2005 - 08.2007

Associate of Applied Science - Cabinetmaking

Lee College
Adam Anderson