Adam Anderson
Plano
Summary
Dynamic General Contractor with a proven track record at Hakeem Mahmood, excelling in project management and client communication. Skilled in masonry work and time management, I consistently deliver high-quality results, enhancing client satisfaction and ensuring compliance with safety standards across multiple construction projects.
Overview
20
20
years of professional experience
Work History
General Contractor
Hakeem Mahmood
09.2025 - Current
- Coordinated project schedules and ensured adherence to timelines for multiple construction projects.
- Assisted in reading blueprints and interpreting technical drawings for accurate site execution.
- Managed on-site safety protocols, ensuring compliance with local regulations and standards.
- Collaborated with subcontractors to facilitate smooth workflow and timely project completion.
- Supported procurement of materials, maintaining inventory levels for seamless operations.
- Communicated effectively with clients to provide updates and address concerns during projects.
- Developed foundational knowledge of construction tools and equipment for efficient task execution.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Developed construction plans, schedules and budgets to achieve stakeholder objectives.
- Conducted thorough site inspections to identify and rectify potential issues before they impacted project timelines.
Customer Service Representative
Plano Super Bowl
05.2025 - 10.2025
- Responded promptly to customer inquiries, resolving issues efficiently.
- Assisted in processing transactions with accuracy and attention to detail.
- Maintained knowledge of products and services to enhance customer interactions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Handled customer complaints professionally, ensuring a positive experience.
- Supported promotional events by providing exceptional service and engagement.
- Adapted quickly to dynamic work environment, maintaining productivity during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
Bricklayer
Artisan Masonry
04.2009 - 08.2013
- Constructed and installed brick structures adhering to design specifications and safety standards.
- Operated various masonry tools, including trowels, chisels, and mixers, ensuring proper usage and maintenance.
- Collaborated with team members to execute complex projects within established timelines and quality benchmarks.
- Assisted in training junior bricklayers on techniques for efficient bricklaying and site safety protocols.
Delivery Driver
Park Row Lighting
06.2005 - 08.2007
- Operated delivery vehicle safely and efficiently to ensure timely product distribution.
- Managed daily route planning using GPS technology for optimal efficiency.
- Assisted in maintaining accurate inventory records for delivered lighting products.
- Communicated effectively with customers to address inquiries and resolve issues.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Maintained clean and safe vehicle, contributing to positive image of company.
Education
Associate of Applied Science - Cabinetmaking
Lee College
Midway, TX05-2023
Skills
- Client communication
- Team collaboration
- Problem resolution
- Time management
- Equipment operation
- Customer service skills
- Inventory management
- Window and door installation
- Waste management
- Heavy lifting
- Renovation
- Drywall hanging
- Flooring installation
- Masonry work
- Green building practices
- Landscaping design
- Residential and commercial construction
Languages
Spanish
Limited Working
Timeline
General Contractor
Hakeem Mahmood
09.2025 - Current
Customer Service Representative
Plano Super Bowl
05.2025 - 10.2025
Bricklayer
Artisan Masonry
04.2009 - 08.2013
Delivery Driver
Park Row Lighting
06.2005 - 08.2007
Associate of Applied Science - Cabinetmaking
Lee College