Adam Anthis
Splendora,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Lead Generation Specialist
STATEWIDE REMODELING
09.2023 - Current
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Video Production Manager
DH3 FILM PRODUCTIONS INC
01.2023 - 09.2023
- Provided technical support throughout the entire production process when needed including troubleshooting hardware and software issues
- Edited raw footage into a final product using professional editing software such as Adobe Premiere Pro
- Maintained up-to-date knowledge of emerging technologies related to video production processes and techniques
- Managed budgets for all video projects to ensure quality results while staying within cost constraints
- Established strong relationships with clients by providing consistent communication throughout the duration of each project
- Coordinated with internal teams to source talent, locations, equipment, and other resources necessary for successful completion of videos.
Technical Support And Sales Representative
ASURION
04.2022 - 11.2022
- Handled customer complaints and escalated issues according to procedures
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Managed and maintained network security systems
- Analyzed customer data to identify trends
- Provided technical support for customers via phone, email, and chat; responded to customer inquiries promptly and professionally
- Maintained accurate records of customer interactions and transactions; updated customer information accordingly
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
Administrative Clerk
D&B INSURANCE GROUP INC
05.2021 - 04.2022
- Answered telephones to give information to callers, take messages, or transfer calls
- Performed data entry and document scanning
- Sorted, distributed, and tracked incoming and outgoing mail
- Conducted frequent revenue audits to reconcile monetary variances
- Conducted research projects upon request gathering relevant data
- Resolved customer inquiries quickly through strong problem-solving abilities
- Provided administrative support to management staff, demonstrating excellent communication and interpersonal skills.
Computer Repair Technician
CSAT SOLUTIONS
10.2020 - 05.2021
- Updated drivers on a regular basis to ensure optimal performance of hardware components
- Installed and configured Windows OS, Mac OSX, Linux-based systems, and other software applications
- Upgraded existing hardware components like graphics cards and sound cards
- Analyzed operating system logs to identify potential computer issues
- Replaced defective parts such as power supplies and cooling fans
- Recovered lost data from damaged storage media devices like hard drives
- Troubleshot and repaired hardware components such as RAM, motherboards, hard drives, and processors.
Porter
GILLMAN SUBARU NORTH
12.2018 - 05.2019
- Removed debris, cleaned spills, and mopped floors throughout the facility
- Identified potential maintenance issues before they become major problems by conducting regular inspections of premises
- Utilized a vehicle to perform company errands and deliveries
- Monitored fuel level of each vehicle before it is rented out or returned back into inventory
- Performed daily inspections of incoming and outgoing vehicles for damages or defects prior to delivery or pick-up
- Demonstrated superior customer service skills by providing courteous, prompt assistance to customers with their vehicle needs
- Utilized strong communication skills to effectively interact with customers and colleagues on a daily basis.
Area Sales Executive
SPRING MOBILE
07.2017 - 01.2018
- Responsible for driving sales from assigned communities - Product marketing - Sales and support for AT&T Account Managers - Product training for leasing staff
- Developed comprehensive account plans that outlined specific strategies for achieving growth objectives
- Managed a portfolio of key accounts while building long-term relationships with customers
- Provided technical support to customers, including product demonstrations and training sessions
- Consistently exceeded monthly revenue targets by developing creative approaches to achieve goals.
Sales Representative
SPRING MOBILE
05.2016 - 10.2017
- Technical support for new and existing customers - Product Sales - Customer support for new and existing customers - Open and closing of the store - Assisting with employee training - Product training for customers
- Worked with management teams to develop annual sales plans, goals, and targets
- Developed and maintained strong customer relationships and networks within the designated sales territory
- Adapted to and remained flexible in a changing, fast-paced work environment
- Compiled data to prepare reports and assist with sales forecasting
- Advised clients regarding accounts, pricing schedules, and financing options
- Demonstrated excellent customer service skills when dealing with client inquiries.
Geospatial Intelligence Imagery Analyst
TEXAS ARMY NATIONAL GUARD
10.2015 - 10.2016
- Identified potential sources of additional data that could be utilized in order to enhance existing products or create new ones
- Produced high-quality written reports summarizing findings from complex geospatial analysis projects
- Conducted research on open source information related to geographic locations or objects in support of intelligence collection efforts
- Implemented advanced algorithms for image processing and feature extraction from remotely sensed data
- Performed qualitative and quantitative analysis on various types of imagery data including SAR, EO and IR, MASINT, GMTI, ELINT, and SIGINT
- Researched emerging technologies related to GEOINT capabilities and presented findings at monthly staff meetings
- Utilized ArcGIS software for geospatial analysis, cartography, and production of maps.
Education
High School Diploma -
Spring High School
06.2015
Skills
- Strong customer service background (6 years)
- Cold Calling
- Sales Tools and Techniques
- Qualifying and Prospecting Leads
- Speech Clarity
- Outbound Calling
Timeline
Lead Generation Specialist
STATEWIDE REMODELING
09.2023 - Current
Video Production Manager
DH3 FILM PRODUCTIONS INC
01.2023 - 09.2023
Technical Support And Sales Representative
ASURION
04.2022 - 11.2022
Administrative Clerk
D&B INSURANCE GROUP INC
05.2021 - 04.2022
Computer Repair Technician
CSAT SOLUTIONS
10.2020 - 05.2021
Porter
GILLMAN SUBARU NORTH
12.2018 - 05.2019
Area Sales Executive
SPRING MOBILE
07.2017 - 01.2018
Sales Representative
SPRING MOBILE
05.2016 - 10.2017
Geospatial Intelligence Imagery Analyst
TEXAS ARMY NATIONAL GUARD
10.2015 - 10.2016
High School Diploma -
Spring High School