Adam Arnold
Account Executive
Indianapolis,IN
Summary
Confident, detail-oriented professional skillful at managing customer engagements, streamlining business processes and overseeing implementation of customized solutions. In-depth knowledge of best business practices and processes. Seasoned Business Solutions Consultant with 20 years of comprehensive experience maintaining and developing healthy relationships with clients. Committed to leading all business projects to success. Expertise in project management, business analysis and business development. Proactive professional with commercial approach to solving problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Solutions Manager
MacExperience
Indianapolis, IN
11.2020 - Current
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific Apple and managed services products to customers based on unique technical requirements of each.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
- Collaborated with technical teams to develop post-sale technical processes for installation and technical support.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Warehouse Logistics Manager
Midwest Grip & Lighting
Indianapolis, IN
06.2019 - 09.2019
- Coordinated lighting equipment transfers between regional teams to ensure product is delivered on time for commercial video.
- Managed and tracked lighting inventory and supplies to check for equipment quality issues pre and post-production.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Process Guide
Amazon
Whitestown, IN
02.2017 - 01.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Operated RF scanners to track merchandise and verify contents of containers.
- Simplified shipping and receiving processes for improved workflow.
Account Manager
Cavalier Distributing
Indianapolis, IN
07.2008 - 11.2015
- Managed and optimized largest account in company for three years with consecutive growth.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Communicated by phone, email and traveled for face to face contact for 175 accounts.
Skills
- Customer Relationship Management (CRM)
- Analytical and Critical Thinking
- Client Development
- Networking and Relationship Building
- Operational Improvement
- Account Management
- Creative Problem Solving
- Multitasking and Prioritization
Certification
- Web Development Bootcamp Graduate, Eleven Fifty Acedemy
- JavaScript Essential Training
- React: Typescript
- CSS Box Model
- Learning Rest APIs
Timeline
Business Solutions Manager
MacExperience
11.2020 - Current
Warehouse Logistics Manager
Midwest Grip & Lighting
06.2019 - 09.2019
Process Guide
Amazon
02.2017 - 01.2018
Account Manager
Cavalier Distributing
07.2008 - 11.2015
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