Adam Arnold
Gibson City,IL
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Earned 2021 store employee of the year
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonalds
03.2017 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Host
Neil Street Blues
06.2020 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Host
Burgers And Beer
08.2019 - 04.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Associate of Arts - Art
Illinois Central College
East PeoriaAssociate of Arts - Graphic Design
Parkland College
Champaign, ILHigh School Diploma -
Illini Bluffs High School
Glasford, IL05.2016
Skills
- Training Tools and Resources
- Learning Platforms
- Training Materials Development
- POS Systems
- Performance Evaluation
- Delegating Work
Timeline
Host
Neil Street Blues
06.2020 - 08.2020
Host
Burgers And Beer
08.2019 - 04.2020
Crew Trainer
McDonalds
03.2017 - Current
Associate of Arts - Art
Illinois Central College
Associate of Arts - Graphic Design
Parkland College
High School Diploma -
Illini Bluffs High School