Adam Augustine
Elmira,USA
Summary
To secure a Sales Rep position(remote) in the golf industry based out of upstate NY area To provide exceptional operations on a daily basis while exceeding guest expectations To further my experience in both the business and game of golf in a challenging work environment
Over twenty five years of proven business management experience and human resource development within consumer driven environments while exhibiting a service and customer focused mindset. Strong Organizational, Planning, and Prioritization Skills Demonstrate strong trouble shooting, analytical and problem resolution skills Innovative thinker with the ability to adapt to a rapidly changing business environment Possess a strong work ethic along with excellent communication and organizational skills and the proven ability to hire, train, motivate effectively and develop a professional staff that meets objectives and exceeds expectations.
Overview
17
17
years of professional experience
Work History
Head Golf Professional
Bath Country Club
Bath, NY
03.2022 - Current
- Served as Head Golf Professional at an 18-hole semi-private facility with a Membership of (200).
- Reported monthly to the Board of Governors and Club President regarding Golf Operations.
- Served as facility handicap manager overseeing all membership posting rounds.
- Served as point of contact with NYSGA on club handicapping functions.
- Maintained a professional demeanor while representing Bath CC both on and off club premises.
- Built a harmonious and inclusive workplace for all team members.
- Engaged members and guests respectfully and politely, addressing them by proper title.
- Fostered collaboration between departments seamlessly.
- Deliver top-tier service standards.
- Enforced compliance with BCC policies and procedures.
- Managed all golf operations, ensuring optimal service levels and member communication.
- Managed hiring, scheduling, and supervision of a pro shop staff comprising 6-7 seasonal part-time employees.
- Managed facility tee sheet using ForeUp POS software for efficient club operations.
- Managed fleet of 64 gas-powered vehicles, including Club Car and EzGo models.
- Arranged tournament rental cars with Empire Golf Cars.
- Engaged Membership on course during available time.
- Directed and managed Pro Shop merchandise program, achieving $85,000 in sales over a twelve-month fiscal year.
- Certified fitter with Ping and Taylor Made equipment vendors.
- Arranged two annual vendor fitting days per season, boosting club sales.
- Achieved a 78% increase in wholesale business in 2024, resulting in $33,790 revenue.
- Achieved #1 rank in WNY/CNY territory for account growth.
- Achieved $14,423 in retail sales during a 5-hour fitting day after member discounts.
- Achieved at least a 10% sales growth in 11 of the 13 merchandise categories in 2024 vs. previous year.
- Managed facility tournament program involving 12 member events and 20 external outings in 2024.
- Utilized Golf Genius for comprehensive tournament planning and scoring.
- Facilitated non-member events using facility outing contracts to ensure alignment with event goals and directives.
- Designed comprehensive tournament budgets for all member events.
- Organized an 80-player Tuesday Men’s league with a 17-week play schedule.
- Managed a team of 50 players in the Monday night Industrial league in 2022 and 2023.
- Created tournament schedule for upcoming season to ensure continuity.
- Coordinated with the Golf Committee to confirm all member events.
- Provided professional golf instruction as a certified PGA coach.
- Utilize V1 digital software for lessons.
- Launched two essential Women’s Instructional programs, including a 'Get Golf Ready' series focusing on core fundamentals and relationship building.
- Focused on a 50% shared on-course experience to enhance gameplay and achieved immediate results.
- Achieved 40% growth in attendance from year one to year three.
First Assistant Golf Professional
Williamsport Country Club
Williamsport, PA
03.2020 - 12.2021
- Course redesigned by renowned architect AW Tillinghast in 1923.
- Oversaw all aspects of golf operations.
- Delegated work efficiently to support Head Professional's organizational goals.
- Set a high standard for the Golf Operations team.
- Fostered a positive and respectful workplace atmosphere.
- Addressed Members and Guests courteously using proper titles.
- Communicated openly between all WCC departments in a professional manner.
- Delivered exceptional, high-quality service.
- Adhered to WCC policies and procedures.
- Acted as professional representative of WCC both on and off club premises.
- Oversaw and assigned tasks for men's tournament program.
- Created comprehensive program folders for Men's, Women's, and Junior events in 2019.
- Published Men's tournament results on the WCC Go Club App, website and in locker room.
- Credited member accounts on POS system following Men’s tournament.
- Sell Professional Shop gift certificates and manage Men’s tournament prize fund
- Assist the Head Professional in ordering of trophies for all men’s events
- Organized tournament folder containing evaluation sheet and all related information.
- Organized annual tournament sign-up sheets and postings.
- Revamped existing teaching curriculum alongside Head Professional.
- Led instructional clinics for all skill levels.
- Initiated new clinic development for unscheduled sessions.
- Coordinated staff scheduling for clinics.
- Deployed V1 video software and Flight Scope tools daily.
- Supported junior clinics and golf tournaments.
- Provide individualized private lessons.
- Perform woods and irons fitting procedures.
- Oversaw delegation of tasks in junior golf program.
- Marketed every event as a significant occasion.
- Disseminated flyers promoting events.
- Placed sign-up sheets at relevant locations with event flyers.
- Updated Head Professional, Clubhouse Manager, and Executive Chef on registration numbers.
- Ensure electronic updates of all junior golf information.
- Recruited staff members to support clinics and golf camps.
- Handled billing of all relevant fees for various events.
- Regularly assessed junior golf committee's performance.
- Facilitated weekly Saturday play days with interns.
- Support outside Operations Manager in supervising range maintenance.
- Maintained range cleanliness and neatness, ensuring optimal conditions.
- Ensure range personnel receive training in daily set-up.
- Updated handicap data in accordance with World Handicap System standards daily.
- Supervised all posting rounds for the complete membership.
- Maintain Event Man tournament software database during each handicap revision.
- Assumed Head Professional responsibilities alongside Golf Chairman during head's absence.
- Support second assistant and interns with various shop tasks.
- Managed opening and closing tasks for the Professional Shop.
- Managed tee-sheet opening and closing processes daily.
- Maintained adequate inventory levels consistently.
- Supported inventory control by assisting with merchandising processes.
Head Golf Professional
Lewistown Country Club
Lewistown, PA
01.2015 - 12.2018
General Manager/ Head Golf Professional
Mark Twain Golf Course
Elmira, NY
01.2008 - 12.2014
Education
A.A.S. - Business Administration
Corning Community College
Corning, NYSkills
- Proficient in Golf Shop Operations
- Inventory Coordination
- Event Management
- Professional Golf Coaching
- Staff Training Expertise
- Customer Relationship Strategies
- Effective Communication
- Effective Written and Verbal Communication
Affiliations
- President’s Council (PGA of America), Member 2006 - 2010
- First Tee Instructor, Elmira-Corning, NY chapter 2002 - 2014
Eventmanagement
- NYSGA Boys, Girls, and Junior Amateur Championship, 2007, 2012
- NYSGA Local Qualifiers for Men's Amateur and Mid Am
- Twin Tiers Amateur Golf Championship, 1999, 2014, Tournament Chairman, 2008, 2014
Professionalaccomplishments
- Central NY PGA Merchandiser of the Year 2009 Public and Semi Private Facilities
- Nominated three times for Central NY PGA Merchandiser of the Year
- Nominated three times for Central NY PGA Section Assistant Golf Professional of the Year
- Three-time winner - Central NY PGA Fall Pro-Pro Shootout
- Winner, 2017 Pennsylvania Central Counties Pro-Am Championship Score – (68)
Timeline
Head Golf Professional
Bath Country Club
03.2022 - Current
First Assistant Golf Professional
Williamsport Country Club
03.2020 - 12.2021
Head Golf Professional
Lewistown Country Club
01.2015 - 12.2018
General Manager/ Head Golf Professional
Mark Twain Golf Course
01.2008 - 12.2014
A.A.S. - Business Administration
Corning Community College
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