Adam Barakhoev
Brooklyn,NY
Summary
I have a diverse background in various industries. I spent two years working at a hotel in Russia, gaining valuable customer service experience. I also worked as a sales manager for two years at a company specializing in trailers and trucks, where I developed strong sales and negotiation skills. Additionally, I spent six months working in the time sheet department of a homecare company, improving my organizational and administrative abilities. These experiences have allowed me to build a well-rounded skill set in customer service, sales, and operations.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Z Best Home Care
09.2024 - 04.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Sales Manager
Armstrong Trailer Sales
09.2022 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Receptionist
Hotel ASSA
06.2019 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Cyber Security Specialist - IT Network Security
Rostov IT College
Rostov-on-Don05.2022
Skills
- Ability to engage with guests in a professional and welcoming manner
- Appointment scheduling
- Client confidentiality
- Conflict resolution
- Strong communication skills
Languages
Russian
Native or Bilingual
English
Professional Working
Timeline
Healthcare Customer Service Representative
Z Best Home Care
09.2024 - 04.2025
Sales Manager
Armstrong Trailer Sales
09.2022 - 09.2024
Receptionist
Hotel ASSA
06.2019 - 04.2021
Cyber Security Specialist - IT Network Security
Rostov IT College
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