Adam Barger
Akron,OH
Summary
Energetic leader promotes 17 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Company Director surpasses demanding objectives and achieves or exceeds set goals.
Overview
22
22
years of professional experience
Work History
Director
Beneficial Building Services
Akron , OH
2020.08 - Current
- Manages and oversees all operations and nightly cleaning.
- Maintain client relations and coordinate operations meetings.
- Quality control and compliance of all services.
- Handles and arranges all employee absences and call-offs.
- Responsible for quality inspections and follow-up.
- Supervision of Account Managers and all General Cleaning Technicians.
New account start ups. - Equipment inspection and maintenance for general cleaning accounts
- Responsible for Quality Control Plan & client Service Schedules
- Responsible for safety and compliance for the Project Division and Cleaning Division
- Classroom style training of all new recruits within Project Division, prior to passing off to Project Manager for field training
- Client development and sales
- Performed all HR related items: hire, fire, conduct formal interviews, screening, drug screening, background checks, safety training or conduct write ups
- Supervision of 5 Managers and 51 employees
- Managed all special projects
- Process control, specifications and improvements
- Client relations for carpet cleaning and maintenance, hard surface floor care, Construction Clean-Ups,
- Deep Cleaning, HAZMAT and any other requested project work via email, phone, and in-person meetings
- Bidding, measuring, soliciting and compiling quotes/proposals for the company
- Coordination and scheduling off ALL project work
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Reached conformity with product quality specifications by suggesting corrective actions.
- Worked closely with organizational leadership to strategically affect operational direction.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Assessed final products to check quality and consistency with creative vision.
- Confirmed company documentation met industry requirements and day-to-day operations followed documentation.
- Assisted leadership with successful launch of start-up.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Provided documentation of processes to comply with regulations and company policies.
- Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
Environmental Services Supervisor
Summa Health
Akron , OH
2020.03 - 2020.08
- Supervised a 2nd shift cleaning team and project crew at the Akron City Main Campus while personally overseeing the training of the project crew and implementation of best practices.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for meetings.
- Managed team of 18 employees, overseeing hiring, training, and professional growth of employees.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Environmental Services Supervisor
Cleveland Clinic, Akron General
Akron , OH
2019.07 - 2020.01
- Supervised a 2nd shift cleaning team and project crew at the Akron General Main Campus while personally overseeing the training of the project crew and implementation of cleveland Clinic best practices.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed team of 17 employees, overseeing hiring, training, and professional growth of employees.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Special Services Manager
Beneficial Building Services, Inc
Akron , OH
2015.12 - 2019.07
- Managed a growing project department that in its 3rd year routinely broke monthly project sales and volume
- Hired and trained my own staff while developing 2 new divisions
- Also, improved all processes to improve efficiency and quality while developing a set of checks & balances to keep everything in order.
- Managed quality programs to reduce overdue compliance activities.
- Directed training and retraining of employees to boost performance and enhance business results.
- Maintained store equipment, printers and fax machines.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth day-to-day operations.
- Established and maintained long-range plans for quality assurance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and diminished performance gaps by coaching and supervising 5 subordinates.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Implemented multiple process improvement initiatives within department.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Developed detailed plans based on broad guidance and direction.
- Delivered training for staff development, change management and materials, process and technical controls.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Encouraged departmental employees to present positive, exemplary image to customers.
Owner/Operator
TMB Clean
Akron , OH
2005.05 - 2015.12
- Started a janitorial company that specialized in commercial floor care
- The entity blossomed into a $120,000 a yr business with a crew of 4 men in 6 years and saw steady growth until I sold it.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Optimized team hiring, training and performance.
- Trained and developed team members to build human capital.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Founded and managed janitorial business, growing revenue to $125,000 in first year.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Education
Bachelor of Business Administration - Entrepreneurship
John Carroll University
Bachelor's - Business Administration
John Carroll University
Skills
- Time Management
- Production Processes
- Production Standards Conformance
- Critical Thinking
- Attention to Detail
- Production Details Brainstorming
- Task Delegation
- Problem Solving
- Verbal and Written Communication
- Crew Work Coordination
- Performance Evaluations
- Production Process Coordination
- Schedule Management
Accomplishments
- Developed company Quality Control Plan
- Have led company to a $8000 increase in monthly revenue since coming on board
- Started Employee Recognition & Incentive Programs that reduced turnover by 35%
- Developed Company-Wide safety program
- Developed Company-wide Wellness program
- Developed Standardized Service Schedules, Operating Procedures, Project work processes, & quality inspection formats company-wide.
- Implemented a Continuing Education Program for all management.
Timeline
Director
Beneficial Building Services
2020.08 - Current
Environmental Services Supervisor
Summa Health
2020.03 - 2020.08
Environmental Services Supervisor
Cleveland Clinic, Akron General
2019.07 - 2020.01
Special Services Manager
Beneficial Building Services, Inc
2015.12 - 2019.07
Owner/Operator
TMB Clean
2005.05 - 2015.12
Bachelor of Business Administration - Entrepreneurship
John Carroll University
Bachelor's - Business Administration
John Carroll University
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