Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
State Training Coordinator
State of Nevada
01.2023 - Current
Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Collaborated with department managers to design customized training plans aligned with organizational goals.
Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
Increased employee retention rates through targeted training interventions and career development opportunities.
Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
Trained and mentored 34 new personnel hired to fulfill various roles.
EMT-B
Eureka County
01.2023 - Current
Volunteer EMT and driver.
Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
Ensured timely decision-making under pressure during challenging rescue operations.
Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
Substitute Teacher
Elko County School District
11.2022 - Current
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Medical Manager/Biller
Medicine Bow Health Center
11.2021 - 11.2023
Wrote and acquired a grant to purchase the clinic a new ultrasound.
Saved clinic $20,000 per year by changing billing and medicare cost report procedures and getting staff trained to conduct.
Directed staff training sessions on relevant topics such as new treatment protocols or regulatory updates to ensure consistent application of best practices throughout the organization''s medical management efforts.
Improved patient care quality by implementing comprehensive medical management strategies and protocols.
Created the vaccine program to receive and have on hand state funded vaccines.
Streamlined patient admission and discharge processes, improving overall efficiency and reducing wait times for patients.
Led continuous improvement initiatives aimed at enhancing service delivery models while maintaining high-quality patient care standards across all departments.
Managed budgets and resource allocation effectively, ensuring adequate staffing levels and appropriate equipment availability.
Created a lab program that saved the clinic money and generated revenue for the clinic.
Created the VA program for the clinic to bring in VA procedures and CCN primary care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Ordered all pharmacy supplies and kept check on inventory levels.
Lead medical assistant and EMT
Emergency Medical Tech
SCWEMS
03.2021 - 11.2022
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Evaluated patient histories to assess and prioritize levels of care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Reduced response times by effectively coordinating with dispatchers and following established protocols.
Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Substitute Teacher
Carbon Co School District
10.2020 - 11.2022
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Cross-sold insurance products to existing clients to reach sales targets.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Fire Engineer/EMT
Rawlins Fire Department
06.2019 - 03.2021
Strengthened organizational culture around safety by implementing rigorous training programs focused on safe work practices within hazardous environments.
Developed detailed evacuation plans for high-risk facilities, ensuring smooth egress during emergencies.
Improved fire safety standards by conducting comprehensive building inspections and identifying hazards.
Inventoried and managed supply for budget and orders.
Conducted regular training sessions for firefighters to improve their skills in handling complex firefighting equipment and understanding building construction principles.
Conducted regular audits of fire protection systems, ensuring compliance with the latest codes and standards.
Increased public awareness on fire safety by delivering informative presentations and workshops to community members.
Lead public relations at community schools and events
Enhanced emergency response times by developing efficient pre-incident plans for various types of buildings.
Optimized water supply systems for firefighting purposes through careful analysis of flow rates, pressure requirements, and hydrant locations.
Operated hoses, pumps, ladders and other firefighting equipment.
Responded to emergency calls and provided medical assistance to injured individuals.
Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Logistical Technician/Munitions Management
Department of Army
10.2017 - 06.2019
Control ASP access points, train students in small arms.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
Used identification tags, stamps and electronic marking tools to mark stock items.
Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
Optimized storage space utilization, reorganized warehouse layout.
Reduced waste, introduced recycling program for unused supplies.
Created DLA program for the program
Independent Insurance Agent
Summit Insurance
01.2015 - 10.2017
P&C insurance sales, customer files, outside and inside sales.
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and receiving, distribution and workplace safety.
Supervised shipping and handling operations.
Used warehouse management software to reconcile daily inventory.
Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
Performed troubleshooting to resolve issues with equipment, devices and products.
Reduced order processing times by streamlining the picking, packing, and shipping processes.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Assigned tasks to team members to complete within designated time frames.
Operations Manager
PetSmart
05.2011 - 07.2013
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Infantry Team Leader
US Army
08.2007 - 04.2010
Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
Improved morale within the team by addressing concerns promptly and offering constructive feedback.
Led fire team during infantry dismounted battle drills and situational training exercises.
Supported mission success through diligent logging and documentation of all transmitted messages as per established protocols.
Promoted a safe working environment with adherence to OSHA guidelines while handling potentially hazardous materials or equipment related to radio communication systems.
Maintained emergency preparedness by regularly testing backup radio equipment, ensuring seamless functionality in critical situations.
Enhanced communication efficiency by operating and maintaining radio equipment for clear and reliable transmissions.
Education
Bachelor of Science - Interdisciplinary Business/Government
Liberty University
Lynchburg, VA
Associate of Applied Science - Fire Sciene
Casper College
Casper, WY
Certificate of Completion - Fire Science Technology
Casper College
Casper, WY
Master of Arts - Public Administration
Liberty University
Lynchburg, VA
06.2026
Skills
Coaching and Mentoring
Virtual Training
Patient Scheduling
Medical terminology knowledge
EMR / EHR
Direct Patient Care
Data Entry
Phlebotomy
CPR
Medical Procedures
Shipping and receiving
Warehouse Operations
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Office Laboratory Assistant License - State of Nevada
Phlebotomy Technician - Phlebotomy Career Training
Timeline
State Training Coordinator
State of Nevada
01.2023 - Current
EMT-B
Eureka County
01.2023 - Current
Substitute Teacher
Elko County School District
11.2022 - Current
Medical Manager/Biller
Medicine Bow Health Center
11.2021 - 11.2023
Emergency Medical Tech
SCWEMS
03.2021 - 11.2022
Insurance Agent
Connect by American Family
03.2021 - 10.2021
Substitute Teacher
Carbon Co School District
10.2020 - 11.2022
Fire Engineer/EMT
Rawlins Fire Department
06.2019 - 03.2021
Logistical Technician/Munitions Management
Department of Army
10.2017 - 06.2019
Independent Insurance Agent
Summit Insurance
01.2015 - 10.2017
Inventory & Warehouse Supervisor
PDI
10.2014 - 08.2017
Operations Manager
PetSmart
05.2011 - 07.2013
Infantry Team Leader
US Army
08.2007 - 04.2010
Bachelor of Science - Interdisciplinary Business/Government
Liberty University
Associate of Applied Science - Fire Sciene
Casper College
Certificate of Completion - Fire Science Technology