Adam Bartlett

• Manage and deliver as a Systech pre-sales team to drive revenue and exceed targets - 11M+ SaaS quota, 14M+ Hardware quota, 16M+ Services quota - 41.5M EOY Target - Currently at 36.7M (Nov 2024)
• Effectively motivate a team of SC’s to help us generate incremental revenue and understand and practice value selling.
• Ensure maximum team productively through effective communication
• Implement required skills and product training programs
• Assimilate customer requirements and translate them into a Systech workflow solution
• Modifying solutions using our low code / no code application.
• Write technical design documents where required, and respond to RFI/RFPs
• Design and document business processes to identify appropriate configurations, integration points, and event triggers.
• Responsible for smooth handover of solution design to Professional Services, or partners for implementation
• Arrange & perform product demonstrations. :
• Experience leading dynamic and effective customer-facing sales support teams.
• Able to read, parse, and manipulate various technical formats such as XML, JSON, and CSV.
• Working general knowledge of python, JSON structures, and XSLT stylesheets.
• Working knowledge of REST APIs,
• Working knowledge of Web Services (WSDL, SOAP, etc.).

• Performed proof of concept demonstrations, instructing potential customers on benefits of Systech's product suite
• Drafted integration plans to ease assimilation of products into customers' business infrastructure.

• Built and managed both the Professional Service and Solution Architecture teams from 3 employees in New York to over 45 employees globally in 2 years.
• Lead delivery of project management and implementation services to our customers, including building, growing, and overseeing resource management, project delivery, and operational success metrics within the Solutions Architecture, Implementation, Data Services, Technical Project Management and Customer Support teams.
• Hire, train, and lead managers to build an international team that delivers rapid time to value and positive customer outcomes.
• Build and scale service operations (i.e., people, processes, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies.
• Implemented systems to track project cost vs. overhead. Reducing the time and effort from the project lifecycle by 31% and saving over the company 750K within the first 16 months.
• Closely monitor and review staffing levels to meet customer expectations and customer satisfaction, and/or document the need for additional staff depending on sales cycle/pipeline.
• Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
• Oversee complete engagements from pre-sales, through design & implementation, data collection, analysis, and reporting.
• Establish clear objectives and metrics for the company's services delivery and implement levers that drive profitability.
• Ensure projects are scoped accurately, both in terms of timeline, level of effort, and overall costs.
• Identify key product and process dependencies that will be critical components of project success.
• Identify areas within the methodology that may need to be revised to improve efficiency or results.
• Develop strategic plans to build and evolve service offerings.
• Serve as an executive sponsor for strategic customers.
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Managed strategic business planning and implementation by reducing customer support calls by 44% and improving user experiences.
• Set and administered $1.2M yearly budget with no overages.
• Led development of business operation processes and policies.
• Led projects to boost sales productivity using change methodologies to increase sales revenue by 27% and sales productivity by 33%.
• Set strategic plans and revenue goals to strengthen operations and drive growth.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established departmental performance goals and provided feedback for underperforming areas.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Keynote and panel speaker for multiple industry events.

• Responsible for ensuring the delivery of solution strategy and capability across all sites to meet global legislation, while minimizing impacts on manufacturing and supply continuity operations. Created and managed the entire Change Management process.

• Project was allocated for 1 year and I delivered in 8 months.

• Development of the current and future supply chain solution strategy and standards.

• Lead a project team including the design, process development and overall operation and strategy. Provided direction and ensured sufficient skills, knowledge and experience were in place to deliver the program successfully and prepare for the future.

• Managed senior stakeholders on strategy, delivery against plan, budget, business requirements and influenced key decisions.

• Ensure the definition and delivery of the required business solutions (standards, IT systems, equipment and processes), across all manufacturing sites.

• Point of reference on technical or detailed serialization and coding related matters including serialization solution and industry development.

• Interfaced to work with the business (LOC/market) to understand the regulatory requirements and commercial needs within the area of serialization and coding. Ensuring alignment with site capability including business requirements and solutions delivery.

• Work with the business to understand traceability and coding requirements and ensure that project of work is established and delivered in a timely manner to fulfill requirements in alignment with compliance and business strategy.

• Identification and confirmation of impacted SKU's for each market in the region, timing and prioritization, along with any special supply concerns.

• Ensured all risks were identified, captured, escalated and mitigated.

• Achieved operational objectives by contributing information and recommendations to strategic plans and reviews.
• Director of solution consulting, project and program management and professional services.
• Using analytics to identify trends, determining system improvements and implementing change management and risk mitigation strategies
• Meet financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Manage vendor and client relationships.
• Projects in the Life Sciences, Consumer Packaged Goods, Food and Beverage and the Tobacco industries.
• Determined areas for improvement and implemented processes to alleviate issues.
• Assessed needs for projects and made proposals to senior executives.
• Identified business issues through careful collaboration with key stakeholders.
• Created monthly forecast templates and resource management allocations for approved projects.
• Increased client revenue 22% by restructuring processes and advising executives on important decisions.
• Developed short-term goals and long-term strategic plans to improve risk control and develop risk mitigation strategies.
• Built and harmonized operations reports for executives.
• Established strategy for operationial reporting and analytics, identifying key needs for deliverables.
• Leveraged project management processes and tools to define and execute programs/projects.
• Keynote and panel speaker for multiple industry events.

• Spearheaded the assessment and development of a future-proof serialization architecture for improved efficiency and compliance.
• Successfully explained the intricacies of the proposed serialization architecture to both technical and non-technical stakeholders.
• Played a key role in harmonizing diverse aspects within the organization, ensuring seamless integration of the new serialization architecture.
• Initiated and implemented changes in both technical and organizational contexts to optimize workflows and enhance overall operational effectiveness.
• Developed strategies to adapt the organization to evolving industry standards and best practices.
• Led the design and implementation of robust data and serial number management systems.
• Ensured accuracy and traceability of serialized data, minimizing errors and improving overall data integrity.
• Utilized extensive background knowledge to develop comprehensive proposals for improving methods, systems, and procedures.
• Presented innovative solutions with a strong focus on enhancing enterprise environments and achieving tangible business outcomes.
• Leveraged a strong strategic consulting background to provide valuable insights and guidance throughout the project lifecycle.
• Successfully managed project deliverables, ensuring alignment with organizational goals and objectives.
• Applied in-depth knowledge to optimize warehousing and logistics processes within the pharmaceutical manufacturing and supply chain.
• Implemented improvements that resulted in increased efficiency and cost savings.
• Demonstrated a profound understanding of the IT landscape in pharmaceutical manufacturing and supply chain environments.
• Maintained a deep understanding of current life sciences industry dynamics and trends.
• Applied industry knowledge to anticipate challenges and proactively propose solutions to stay ahead of the curve.
• Successfully delivered engagements by conceptualizing solutions and adapting methodologies to achieve optimal outcomes.
• Played a pivotal role in business development, contributing to the growth and success of the organization.

• Evaluated and defined internal and customer needs, implementing processes to address requirements.
• Organized project implementation resources and leveraged expertise to assist organizational rollout.
• Documented specialized data and requirements to address business demands.
• Led custom product training and deployment to meet organizational goals.
• Coordinated and managed internal projects and assignments to deliver seamless rollout.
• Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
• Communicated regularly with customers concerning data exchange and technology integration.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Represented professional services to external audiences through various sales and marketing avenues.
• Provided oversight and direction on development of prospective product offerings.
• Managed professional service team, celebrating milestones, supporting sales operations and determining future goals.
• Worked closely with team to support innovation in product research and development.
• Oversaw implementation and development of projects, minimizing operational deficiencies and driving customer satisfaction.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Keynote and panel speaker for multiple industry events.

• Management of field engineers to ensure customer engagements are met and that all work is completed safely and to the highest possible standards.
• Responsible for managing the Field Engineering schedule for Systech field personnel and partner resources.
• 1st line technical authority and point of contact for the provision of technical advice on all field issues and escalation queries arising from field activity.
• Managing of the partner ecosystem as well as supplier relationships to ensure we have adequate qualified and trained field engineering resources to manage all implementations across the global customer base.
• Work with internal FEs and Partner FEs to achieve sign off of necessary documents and related SOPs
• Program managing the installations, including tracking action items that surface at the field level and leading the troubleshooting/escalation of those issues
• Coordinating internally with Sales, Operations, Engineering, Training, CCTS, Product and/or other groups to ensure successful implementations
• Managing resource allocation and capacity planning tools to ensure optimal return on FE assets
• Providing systematic feedback to product and engineering teams on field implementation issues and needs to ensure implementation speeds can continue to improve, and necessary product enhancements can be considered.
• Develop strong working relationships with key stakeholders: Partners supplying FE talent; Project Engineers; Project Managers; Customers on site; Customer Service, etc.
• Validates and makes recommendations to project documentation and project drawings as required.
• Understand Systech service delivery methodology and acts as the first line of customer contact and the owner of customer relationships.
  Field Operations Partner coordination which includes scheduling, escalations and general administration for all Partner resources.