Adam Basham
Lumberton,NJ
Summary
Customer service and culinary professional with over 18 years in the grocery and retail industries. A natural problem solver who easily recognizes patterns and causes, proactively creates improvements, and effectively investigates and resolves issues. Trusted team player who likes to be challenged, focuses on delivering results, and fosters growth in others. Strategic leader with passion for the environment, conservation, and making a positive impact, looking to build a career in forestry or forest-related fields. Strong communicator who builds respectful, collaborative, and lasting relationships.
Overview
18
18
years of professional experience
Work History
Market Café Restaurant Team Leader
WEGMANS FOOD MARKETS, INC.
Cherry Hill and Mount Laurel, USA
04.2022 - 06.2024
- Company Overview: Large regional supermarket chain
- Created efficient internal operations and positive external customer experiences for location of a large regional supermarket chain
- Trained ~20 staff members in culinary production and product expertise, knowledge-based customer service, food safety protocol, and general procedural practices
- Created optimum quantity levels for product ordering and inventory for three departments based on analysis of financial data and general product knowledge
- Increased efficiency and employee satisfaction by scheduling staff across three departments with a focus on both company needs and personal requests of staff members
- Conducted regular team meetings, huddles, and presentations to maintain an informed, motivated, and professional workforce
- Assigned and supervised staff responsibilities while also demonstrating hands-on proficiency in the same tasks (e.g., cleaning, customer service, food prep and production)
- Optimized department layout to simplify workflow and improve efficiency
- Large regional supermarket chain
Full Time Customer Service Café
WEGMANS FOOD MARKETS, INC.
Cherry Hill and Mount Laurel, USA
05.2006 - 04.2022
- Company Overview: Large regional supermarket chain
- Prepared and produced high-quality fresh, packaged, and ready-to-eat foods for Wegmans store servicing hundreds of customers daily
- Provided friendly, professional, and informational customer service to knowledgeable and loyal customer base
- Managed merchandising displays, including effective use of lighting, signage, product, and promotional materials to drive sales of both hot and cold culinary products
- Large regional supermarket chain
Education
Bachelor of Arts - Environmental Studies with Forestry Concentration
Stockton University
Galloway, NJ01.2026
Bachelor of Arts - Music Industry, Philosophy
Monmouth University
West Long Branch, NJ01.2006
Skills
- Customer Service
- Inventory Management
- Processes & Procedures
- Scheduling
- Marketing
- Food Preparation
- Team Development
- Collaboration
- Creativity & Design
- Training & Mentoring
- Problem Solving
- Systems Improvement
- Pattern Recognition
- Leadership
- Microsoft Office Suite
Websites
Timeline
Market Café Restaurant Team Leader
WEGMANS FOOD MARKETS, INC.
04.2022 - 06.2024
Full Time Customer Service Café
WEGMANS FOOD MARKETS, INC.
05.2006 - 04.2022
Bachelor of Arts - Environmental Studies with Forestry Concentration
Stockton University
Bachelor of Arts - Music Industry, Philosophy
Monmouth University