Adam Bell
Havre De Grace,MD
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
2
2
years of professional experience
Work History
Service Writer and Assistant Manager
Autowerkes Inc.
Fallston, Maryland
02.2025 - 08.2025
- Manage customer reception and ensure precise documentation of concerns during vehicle drop-off.
- Develop work orders for technicians to execute routine maintenance, diagnostics, and resolve customer concerns.
- Reviewing priorities related to numerous issues or service requests, discerning which demand immediate focus and which may be handled subsequently.
- Accountable for customer satisfaction and outstanding customer service
- Direct team of expert technicians and repair specialists, upholding adherence to superior standards of craftsmanship and precision.
- Prioritized urgent repair tasks to uphold quality and meet strict deadlines across all brands.
Efficiently coordinated supplier interactions to secure necessary parts for luxury vehicles.
Managed repair schedules for Bentley, Mini, and Aston Martin, ensuring consistent project delivery.
Streamlined operations by organizing timely repairs for Audi, Volkswagen, and Porsche. - Manage workshop supplies, ensuring availability of necessary tools, materials, and spare parts to eliminate service delays
Lead Service and Parts Consultant
Harley Davidson of Baltimore
Rosedale, USA
07.2023 - 02.2025
- Handled over-the-counter and call-in customer needs and concerns, facilitating repair and resolution processes.
- Coordinated scheduling and management of appointments, service advising, work orders, damage analysis, and estimates.
- Examine and research authentic and aftermarket products and components.
- Compile customer information and record any damages on motorcycle during comprehensive walk-around inspection necessary for requested service or repairs.
- Documented inspection results, corrective procedures, recall, and extended service plans.
- Spearhead teamwork with technicians, vendors, and insurance adjusters to attain property damage claim and warranty resolution.
- Oversee customization and performance enhancements for both new and existing motorcycles alike.
- Provided detailed product knowledge to enhance customer experience.
Education
Associates in Arts Degree - General Studies
Harford Community College
Bel Air, MD10-2024
Skills
- Diagnostic skills
- Mechanical and technical aptitude
- Motorcycle and automobile analytics
- Inventory management
- Basic and complex repair
- Maintenance and performance enhancement
- Hand and power tool proficiency
- Work order management
- Warranty processing and service advising
- Quality assurance
- Scheduling optimization
- Customer engagement and problem solving
- Attention to detail
- Cost estimation and product sales
- Organization and recordkeeping
- Professional telephone demeanor
References
References available upon request.
Timeline
Service Writer and Assistant Manager
Autowerkes Inc.
02.2025 - 08.2025
Lead Service and Parts Consultant
Harley Davidson of Baltimore
07.2023 - 02.2025
Associates in Arts Degree - General Studies
Harford Community College