Experienced results-driven business operations and digital transformation leader with a passion for building teams and developing others. Focused on continuous value delivery through agile and lean principles.
Overview
12
12
years of professional experience
Work History
Senior Director, Business Transformation Services
Bancroft
12.2017 - Current
Responsible for the oversight of the Business Transformation Teams consisting of Clinical Systems, Business Systems, Desktop Support, Technology Training, Business Analysis, Project Management, and Business Intelligence.
Drove strategic improvements to enhance operational and organizational efficiencies.
Responsible for management of enterprise-level projects and portfolio including, system implementations, and M&A.
Fostered work culture of collaboration and inclusion to increase morale, improve productivity, and reduce turnover.
Director, Business Transformation
Bancroft
03.2015 - 12.2017
Oversaw operations of multiple IT functions and provided strategic and tactical guidance to achieve daily and long-term goals.
Implemented business strategies, increasing revenue and effectively targeting new markets by working with new mobile services teams.
Managed multiple technology rollouts including EHR custom modules, HR/Payroll upgrade, and other productivity applications.
Trained and guided team members to maintain high productivity and performance metrics.
Assistive and Instructional Technology Manager
Bancroft
01.2014 - 03.2015
Developed new service offering that provided a comprehensive array of Assistive and Instructional Technology Services across the Bancroft continuum as well as externally through contracts with organizations, school districts, and individuals within the community.
Responsible for managing the day to day operations of the Assistive and Instructional Technology dept.(A.I.T.) at Bancroft.
Focused on leading the team toward new opportunities for growth and innovation by monitoring market trends and exploring new technologies.
Developed innovative and efficient, client centered service delivery model, setting Bancroft apart as a leader in the fields of Assistive and Instructional Technology.
AT Technical Specialist
Bancroft
06.2012 - 01.2014
Completed troubleshooting and diagnostics on company resources.
Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Trained users on desktops, laptops and mobile devices.
Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
Management of Mobile devices throughout the organization through the administration of our MDM.
Oversite of 300 iPad deployment throughout organization including staff training.
Deployment and management of Smart Boards and other Smart technologies.
Provide Technical support related to Assistive Technology as a member of ITS department and the Bancroft AT team.
Education
No Degree - Paramedics
School of Paramedic Sciences At CCC
Blackwood, NJ
Agile Project Management
Scrum Alliance
Management And Strategy Institute
Acuity Institute
Skills
Key Performance Indicators
Collaborative Leadership
Chance Management
Process Improvement
Project Management
Policy Development
Team Building Abilities
Problem Solving
Innovation Management
Adaptability
Cross-functional Collaboration
Team Building and Motivation
Volunteer Work
Founding Member, Philadelphia Guys for Good- A Philanthropic organization helping men in Philadelphia build connections, and enrich their professional and personal lives while doing good for the greater community.
Former EMS officer with ten years of progressive leadership experience from first lieutenant to Captain.