Adam Bickhaus

• Performed Venipuncture related to Plasma Apheresis transfer process.
• Completed machine setups with disposable sterile soft goods throughout the work shift.
• Disconnected Donors from Plasma Apheresis machine after donations, which included Account Management via Handheld PDA.
• Enhanced Donors experience through compassionate care and communication during blood draw procedures.
• Labeled transfer containers and followed exact directions for handling the specimens for laboratory personnel.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Followed established safety protocols and standards to minimize risk of infection and injury.

• Enhanced financial accuracy by conducting thorough audits and identifying discrepancies by locating and scanning item SKU's.
• Developed strong relationships with clients, building trust and
ensuring a high level of satisfaction during the audit process.
• Provided detailed documentation on audit findings, facilitating swift
corrective action when necessary.
• Followed established auditing processes to meet internal and
regulatory requirements.
• Itemized using manual counting methods and listed totals along with
a personal signature on company shelf tags supporting
documentation for audit findings.
• Increased internal control effectiveness through diligent evaluation
of processes and providing recommendations for improvement.
• Ensured compliance with regulatory requirements by performing
regular audits and staying up-to-date on industry standards.
• Streamlined audit processes, improving efficiency and reducing time
spent on each audit engagement.

• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Managed transactions at cash register with accuracy and efficiency.
• Assisted customers with product and services selection and information.
• Maintained store organization, visual display and store sets.
• Participated in and completed product knowledge training.
• Delivered product demonstrations and sample applications, raising exposure of key brands.

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Determined solutions for clients promptly and professionally.
• Helped customers complete purchases, locate items and join reward programs.
• Oversaw deposits, processed financial transactions and maintained inventory.
• Managed and established business accounts with employees and small business owners.
• Exceeded sales goals by utilizing exemplary customer service skills.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Processed product returns and assisted customers with other selections.
• Participated regularly with in-store supplement information index and continuing education trainings.

• Restocked ice, condiments and snacks.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Checked dining area supplies of linens, wrapped silverware and replenished low stock.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customers' questions, recommended items and recorded order information.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.