Strategic Operations and Business Development professional with expertise in revenue enhancement and process improvement. Led delivery operations for technology solutions across healthcare and other industries. Collaborated with diverse teams to achieve organizational goals while driving business development initiatives. Experienced in strategic planning, problem-solving, and stakeholder engagement for effective change management.
Overview
29
29
years of professional experience
Work History
Vice President Operations
SYMBIOTIC SYSTEMS, INC
San Diego, USA
10.2023 - Current
Formalized business workstreams and processes, transitioning research-based agriculture technology company to commercially viable solution for global agriculture technology manufacturers and vertical farmers.
Create and manage project plans along with Product Development team to develop, test and bring to market NextGen technology offering which brings the company from prototype and research phase to a commercially viable and scalable solution.
Formalize Series A fundraising process, optimize all required materials and actively manage due diligence workstreams by potential investors.
Identified key strategic partnerships, developed roadmap for success, and established relationships that included building a Scientific Advisor Board and Non-Dilutive Funding/Grants Board.
Identified potential clients and negotiated terms to secure multiple letters of intent.
Developed sales and marketing plans along with resource requirements and costs.
Organize all business activities and workstreams and build out technical and IP project management plans with milestones, dependencies, deliverables, resources, costs and value (critical, non-critical).
Directed weekly meetings and daily scrums to manage progress towards monthly and quarterly goals.
Collaborate with CFO to manage monthly financials, CAP table and report progress to the Board of Directors.
Early-stage agriculture technology startup and patent holder of metabolic crop management (telling plants how to grow via light)
Global Director of Technology, Decentralized Clinical Trials
ICON PLC
Dublin, Ireland
01.2021 - 10.2023
Created, deployed, and supported technology solutions for decentralized clinical trials globally.
Managed P&L for solutions in ongoing trials, including change orders and enhancements, ensuring customer success.
Involved in maturing ICON suite of decentralized trial technology solutions including specifications for new digital platforms, development and UAT.
Responsible for successful technology performance and service in 30+ clinical trials.
Determined resources and budgets for solution deployment across all trials.
Cultivated relationships with client stakeholders throughout engagement to clinical trial database lock, enhancing collaboration.
Managed workstreams to facilitate group asset/resource mergers post acquisition to stand up a new division in ICON, Decentralized Clinical Trials.
Managed root cause analysis for complex business or delivery issues and corrective action plans (CAPAs).
Directed global initiatives in clinical research and healthcare intelligence to improve operational effectiveness.
Director of Technical Solutions
PRA HEALTH SCIENCES
Raleigh, USA
01.2019 - 01.2021
Executed implementation of Mobile Health Platform in global clinical trials, facilitating sales cycles for Parallel 6 acquisition earn-out.
Managed service and technology scoping and delivery for 20+ clinical trials.
Designed and launched customer support and customer success functions for Mobile Health Platform.
Established partnerships with complementary technologies to enhance collaborative solutions.
Managed partnership technology integrations and delivery.
Developed SLAs and SOPs for Clinical 6 business unit to standardize technology deployment and support processes.
Managed Agile and Scrum processes.
Acquired by ICON PLC in 2021
Director of Business Development
PRA HEALTH SCIENCES
Raleigh, USA
01.2017 - 01.2019
Evangelized decentralized trials innovation and Mobile Health Platform internally at PRA and to potential pharmacy clients, enhancing awareness and engagement.
Engaged in RFP and bid defense to increase adoption of Clinical 6 by PRA clients.
Internally introduce and market our platform and gain support for increasing inclusion in sales cycles and bids.
Scoped solutions for sales division to incorporate into engagement agreements, aligning offerings with client needs.
Managed implementation of platform and resources in clinical trials.
Created SLAs and SOPs for Clinical 6 business unit pertaining to technology deployment and support.
Managed workstreams integrating Parallel 6 assets into PRA departments and processes, streamlining collaboration and resource utilization.
Acquired by ICON PLC in 2021
Co-Founder & VP Sales Operations
PARALLEL 6, INC.
San Diego, USA
01.2015 - 01.2017
Contributed at the executive and managerial levels to build a company that was acquired in 2017 for a publicly disclosed amount of approximately $50M by PRA Health Sciences, giving investors a 12X ROI.
Led bid strategies and closed new opportunities by planning, organizing, and directing the sales process.
Hired, trained and motivated sales staff while implementing a cohesive sales strategy that drove revenue.
Streamlined sales processes to enhance sales cycle from qualification to close.
Coordinated tools and teams across organization to deliver RFCs, bids, and proposals that resulted in closed business.
Managed the successful integration of an acquisition of The Agency SD (a digital firm) into company processes.
Managed the successful integration of an acquisition of nPruv (virtual recruitment software) into company’s digital recruitment process.
Acquired by PRA Health Sciences in 2017
Co-Founder & VP Digital Operations
PARALLEL 6, INC.
San Diego, USA
01.2009 - 01.2015
Built profitable social business unit in under a year and doubled in size every year.
Built scalable business unit delivering social and digital managed services nationwide; developed processes for ideation, execution, and measurement of campaigns.
Added supporting services including pay per click, SEO, programmatic media buying, retargeting, web design, UI/UX, conversion optimization, content development, app development, and analytics.
Achieved consistent ROI for clients through strategic campaign planning, ensuring client satisfaction and long-term partnerships.
Acquired by PRA Health Sciences in 2017
Territory Sales Manager
ULINE SHIPPING SUPPLIES
Pleasant Prairie, USA
01.2006 - 01.2009
Managed 4-state territory, driving over 10% annual growth in sales through strategic initiatives.
Led sales and marketing efforts in 4-state area, expanding product line via in-field research and demonstrations.
Coordinated product life cycles with marketing department, enhancing client engagement through in-field activities.
Mapped to Operations to ensure order process enhancement via findings in-field with clients.
Advised on new product offerings across all product categories and best marketing avenues (print, online, direct sales).
Cross-trained team members on internet marketing techniques including SEO, PPC, and display advertising.
Major manufacturer and distributor of packaging and shipping supplies
Corporate Sales Manager
ENTERTAINMENT CRUISES (a Sodexho Company)
Chicago, USA
01.2003 - 01.2006
Uncovered new business and expanded customer base of Fortune 500 companies while enhancing customer support processes, vessel operations, and product quality.
Exceeded personal revenue target for 2006 by 13%, contributing 48% of team revenue and increasing personal revenue by 30% from 2005 to 2006.
Received the company-wide Inner Circle Award for exceeding 110% of the personal sales goal.
Achieved top revenue ranking as Manager for City of Chicago Spirit operations in 2006.
Supported Director of Sales in online and traditional marketing initiatives for Chicago market.
$600+ million-dollar marine hospitality firm, presently known as Hornblower Group via mergers and acquisitions
Operations Assistant – Intern Program
DAWN FOOD PRODUCTS
Munster, USA
01.2003 - 01.2006
$2B Wholesale manufacturer and distributor of food products
Streamlined warehouse operations to enhance workflow efficiency.
Delivered products to corporate accounts using semi-trucks, ensuring timely and accurate distribution.
Assisted in preparing orders for delivery, ensuring accurate loading and readiness.
Provided feedback on customer satisfaction and delivery accuracy to General Manager, highlighting areas for improvement.
Assisted in collections on route.
Sales & Marketing Manager
THE FIELD MUSEUM
Chicago, USA
01.2001 - 01.2003
Marketed and sold Museum as top event venue in city, attracting potential clients.
Contracted and serviced clients for events at Museum through targeted short- and long-term sales initiatives.
Sold Museum components and events to maximize revenue and achieve sales goals.
Created and managed marketing and advertising initiatives online and offline.
Maintained customer relationships before, during and after events to grow repeat client base.
Recognized as a leading natural history museum and research institution in the world.
Fundraising Coordinator
THE FIELD MUSEUM
Chicago, USA
01.2000 - 01.2001
Secured support from individuals, corporations, and family foundations at giving levels of $1,500 annually or more, representing the Museum's highest donor category.
Developed and implemented solicitation projects while managing donor event logistics and facilitating VIP visits and cultivation dinners/lunches.
One of the World’s top natural history museums, research institutions and tourist destinations
Area Marketing and Software Sales Intern
SUPPORT NET, INC.
Indianapolis, USA
01.1997 - 01.1999
Conducted sales research for customer targets and generated actionable sales reports.
Supported Director of Software Sales in outbound sales campaign to upgrade expiring software licenses, leading the team in execution.
Collaborated with 4 Area Marketing Managers to strengthen key relationships in midrange computer distribution solutions.
Served as the first intern and contributed to the company's growth from $300 million to over $1 billion in revenue.
Facilitated acquisition by Arrow Electronics in 1999 for $1B.
Education
Bachelor of Science - B.S. - Business & Marketing
Indiana University Kelley School of Business
Bloomington, IN
Skills
Team leadership and management
Project and operations management
Cross-functional collaboration
Sales pipeline development
Business growth strategies
Customer relationship management
Resource allocation and optimization
Contract negotiation expertise
Mergers and acquisitions strategy
Customer success initiatives
Change management practices
Timeline
Vice President Operations
SYMBIOTIC SYSTEMS, INC
10.2023 - Current
Global Director of Technology, Decentralized Clinical Trials