Adam Boudreau

• Received and unloaded new items upon delivery and checked products for damage and order accuracy.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Checked product shelves to review for proper price labels and handled price changes when requested by management.
• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
• Checked for outdated and overripe grocery items and removed from inventory.

• Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
• Supervised creation and validation of anti-terrorism plans on all ships.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Reported irregularities such as fire and safety hazards to maintenance.
• Moved throughout facility and among customers to remain aware of any developing security situations, including Theft and Assault.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to 15+ emergencies weekly.
• Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Authenticated boarding passes, identification and passports to prevent fraudulent travel.
• Checked and verified photo identification prior to granting facility access.
• Authorized entrance papers and granted or denied entrance to building.
• Reported suspicious activities and persons to law enforcement.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
• Participated in staff meetings, special events and professional development activities.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Secured personal and company goods against robbery, vandalism and illegal entry.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Recommended Extended warranty and extra insurance products to customers, thoroughly explaining details.
• Resolved over 10 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
• Entered customer interaction details in Multiple software interfaces to track requests, document problems and record solutions offered.
• Entered customer information into customized computer system with various and multiple company software's from different insurance companies to document and organize client records.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
• Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
• Answered over 16 calls per hour to meet fast-paced call center demands.
• Responded to customer requests for products, services and company information.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Described and explained details about product options to inform customers and guide purchasing decisions.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Promoted available products and services to customers during service, account management and order calls.
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

• Assisted in development of trainees, providing instruction and support to optimize readiness.
• Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
• Demonstrated strong communication skills and understanding of packing slip processing requirements.
• Maintained fitness in order to move merchandise efficiently and safely.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Unloaded daily delivery trucks using equipment such as Various magazine types (People, USA Today, Oprah, and any magazines that you would see on shelves at CVS to quickly remove and stage products.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Took on customer service duties as needed, contributing with teams of up to 2 to achieve top ratings in satisfaction surveys.
• Moved and lifted heavy loads of merchandise using carrying and also dolly equipment.
• Checked packages and merchandise for damage and notified vendors.
• Performed inventory control, such as counting and stocking merchandise.
• Consistently lifted materials weighing as much as75] pounds.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Greeted customers and directed to requested products.
• Maintained effective team member communication.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Scanner and traditional pen and paper to update system.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

• Managed and updated donor information in databases.
• Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
• Used Microsoft Word and Audio Software to input information into computerized patient record system.
• Verified signatures and checked medical charts for accuracy and completion.
• Reviewed documentation for compliance with requirements and accuracy of information.
• Edited drafts created from speech recognition software.
• Corrected grammar, spelling and syntax mistakes in medical records.
• Maintained security and privacy of records to protect patients and providers.
• Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
• Applied medical terminology related to provider-specific treatments and techniques.
• Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
• Maintained 98.9% accuracy rate for spelling and content.
• Averaged 140 Words per minute
• Attended training associated with role to improve skills and boost speed.
• Accurately documented medical dictation to record patient care records.
• Documented patient medical histories, vitals and test results in electronic health records system.
• Demonstrated excellent skills to understand diverse accents and dialects.
• Transcribed sensitive documents with complete confidentiality.

• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Took expert pictures and using detailed and accurate descriptions to sell various items and collectibles on ebay leading to a 100% satisfaction and rating over 847 transactions on eBay
• Evaluated supply and demand and studied different patterns of new items coming out to meet supply and try to pull a profit
• Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
• Devised successful strategies to maximize account penetration and accomplish Evaluating the market for various collectibles such as Funko Pops or as I do now Disney or limited edition merchandiese to determine the value to sell and the net profit I would make.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Conducted follow-up calls as necessary to answer client's questions and manage sales process.
• Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support.
• Expertly packed and shipped items to maintain safety and protection of the product
• Shipped with tracking numbers and documented videos of packaging the item to protect against false claims
• Used strong customer service skills to develop loyal customer base, increasing satisfaction rate to 100%

Able to communicate with multiple people in chat in an entertaining and nice way.

Ability to display high level gameplay while talking to chatters and fellow teammates

Expert at giving directions for various strategies on multiple video games in order to achieve success

Maintained familiarity with games and with strategies or tricks used by cheaters

Able to maintain my audience and adapt to any 'fad' or 'game of the month' that may be taking over the website at the time

• Maintained familiarity with games and with strategies or tricks used by cheaters.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Developed team communications and information for meetings.
• Used coordination and planning skills to achieve results according to schedule.