Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Managed inventory control, cash control, and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
D&D Stone
06.2009 - 03.2011
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.