Summary
Overview
Work History
Education
Skills
Additional Information
Portfolio
Timeline
Adam Bradt

Adam Bradt

Jackson,MO

Summary

Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.

Overview

17
17
years of professional experience

Work History

Technician Dispatcher/Inbound Calls Team Lead

Tri-State Water, Power & Air
06.2023 - Current
  • Network and organize appointments with customers and the appropriate personnel to either install or maintain their equipment across multiple states.
  • Take accurate notes and relay updates to both customers and internal staff.
  • Maintain effective communication between customer and company
  • Map all appointments to adhere to routing and scheduling protocols
  • Communicate with technicians to provide real time updates to their working day.
  • Provide training and feedback loops between management and colleagues to improve and simply processes and procedures.
  • Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency

Marketing Strategist

MidAmerica Farmer Grower
02.2023 - 06.2023
  • Create and implement marketing strategies with intent to procure ad sales
  • Prospect potential local and regional business
  • Travel to meetings with clients as well as cold visits
  • Engage in cold calls and cold emails
  • Negotiate with client in regards to price, frequency and size of advertisement

Customer Service Representative

TPC: More Than Ink
04.2022 - 01.2023
  • Took all incoming phone calls from clients
  • Took payments for invoices
  • Worked with clients to help achieve their print or promo vision
  • Collected and documented orders
  • Responded to inquiries and issues
  • Managed customer accounts

Scan Coordinator/Receiver

Food Giant
05.2018 - 04.2022
  • Ensures accuracy of product brought in by vendors (such as Frito-Lay, Coca-Cola, Pepsi and more).
  • Ensure that all signs and tags in the store are accurate and that products ring up correctly, and fix the issue if they do not.
  • Communicate between management, the district office, vendors and other key associates to ensure that new products, sale items and other specialty items are properly displayed, priced and tagged.
  • Coordinate with customers, vendors and management for special orders.
  • Ensure invoices and other sales data is accurate for quarterly inventories alongside management team.

Work From Home Customer Service Representative

Convergys
09.2017 - 11.2017
  • Handled calls and questions about particular accounts and insurance questions for Eyemed

Membership Champion

Sam's Club
08.2016 - 09.2017
  • Started as a Membership Desk Associate and used my excellent sales skills, superb customer service, and ability to diffuse tense situations to work my way up to Membership Champion.
  • As a desk associate:
  • Signed members up for various tiers of memberships
  • Sold and applied them for our branded credit cards
  • Assisted in online orders, processed returns and also handled any special task as set forth by management.
  • Upon attaining Membership Champion:
  • Worked weekly with management and supervisors to ensure any changes or updates to our memberships were understood and then trained floor associates and cashiers about these changes.
  • Organized, planned and executed sales goals during district wide competitions.
  • Acted as a primary contact point for members if they had an issue the membership desk could not solve or it was sent up the chain above me if it was above my ability.

Front Desk Associate/Night Auditor

Candlewood Suites
08.2013 - 07.2016
  • Handled all check-in and check-out processes for guests.
  • Handled all calls in and out of the hotel
  • Coordinated between billing departments and customers to resolve problems.
  • Documented and responded to all guest inquiries and comments thoroughly and professionally.
  • As Night Auditor I ensured all accounts were settled or were being settled while providing excellent customer service.
  • Was promoted to IHG Champion after a year and given the responsibilities of handling all new member sign-ups and crediting rewards points to existing members for various situations. In doing so I was also required to reach sales goals and I consistently exceeded them.

Plant Worker

TG
08.2012 - 02.2013
  • Assembled parts for center consoles, steering wheels and other miscellaneous parts for Toyota vehicles

Cart Pusher

Walmart
07.2012 - 12.2012
  • Cleared carts from the parking lot.
  • Picked up trash in the parking lot.
  • Provided customer service by moving heavy items into and out of vehicles as well as providing escorts to and from their vehicles for those with disabilities or other issues which limited their movement.

Usher

Southeast Missouri State University - River Campus Box Office
08.2010 - 05.2012
  • Assisted patrons to their seats.
  • Answered any questions regarding the theatre, the River Campus facility or Southeast Missouri State University in general.
  • Handed out programs to patrons.
  • Cleaned the theatre before and after performances.

Hardlines Associate/Cashier

ALCO
06.2008 - 08.2010
  • Stocked shelves and faced products in a quick and accurate fashion.
  • Assisted customers in finding products, recommended alternatives and offered ideas on where to find the item at other locations.
  • Handled transactions at the register quickly and accurately.
  • Assisted in whatever special assignments or projects management requested.
  • Assisted janitorial staff with any spills (both hazardous and non-hazardous) and in the general cleaning of the store.

Education

High School Diploma -

Saxony Lutheran High School, Fruitland, MO
05.2010

Skills

  • Cold Calling (4 years)
  • Outbound Sales (1 year)
  • Shipping & receiving (3 years)
  • Account Management (2 years)
  • Phone etiquette
  • Office experience (4 years)
  • Cash Handling (10 years)
  • Excellent Communication skills
  • Administrative experience (4 years)
  • Microsoft Office Word (10 years)
  • Google Workspace (7 Years)
  • Customer service (10 years)
  • Microsoft Excel (10 years)

Additional Information

  • Vice-President of the Perry County Lutheran Chorale (2013-2018)
  • All-Collegiate Honor Choir member 2010-2011
  • Performed as Monostatos in Mozart's "The Magic Flute" at Southeast Missouri State University in 2014
  • Performed as Guglielmo in Mozart's "Cosi Fan Tutte" at Southeast Missouri State University in 2012
  • Continues to support through coaching and performing in area musicals for multiple local High Schools

Portfolio

Featured Picture
Christmas 2023 - Solo

Timeline

Technician Dispatcher/Inbound Calls Team Lead - Tri-State Water, Power & Air
06.2023 - Current
Marketing Strategist - MidAmerica Farmer Grower
02.2023 - 06.2023
Customer Service Representative - TPC: More Than Ink
04.2022 - 01.2023
Scan Coordinator/Receiver - Food Giant
05.2018 - 04.2022
Work From Home Customer Service Representative - Convergys
09.2017 - 11.2017
Membership Champion - Sam's Club
08.2016 - 09.2017
Front Desk Associate/Night Auditor - Candlewood Suites
08.2013 - 07.2016
Plant Worker - TG
08.2012 - 02.2013
Cart Pusher - Walmart
07.2012 - 12.2012
Usher - Southeast Missouri State University - River Campus Box Office
08.2010 - 05.2012
Hardlines Associate/Cashier - ALCO
06.2008 - 08.2010
Saxony Lutheran High School - High School Diploma,

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Adam Bradt