Adam Braga
Westport,MA
Summary
Expert in enhancing employee motivation and aligning departmental operations with organizational goals. Proficient in building strong team relationships and resolving conflicts to boost collaboration and satisfaction. Recognized for adaptability, communication skills, and effective time management, driving both immediate and long-term business success.
Overview
10
10
years of professional experience
Work History
Sales Co-worker II
IKEA Stoughton
11.2022 - Current
- IKEA Stoughton Showroom remodel Furniture Build up leader 04/2024-09/2024.
- IKEA Memphis Store remodel Furniture Build up Leader 09/2024-11/2024.
- Maintains healthy complex wardrobe solution product area boasting country leading sales figures.
- Actively engages with customers and co-workers to create a clear communication network.
- Analyzes resource allocation and makes adjustments to optimize team productivity and meet deadlines.
- Collaborates with cross-functional teams to improve product placement and visual merchandising.
- Increases customer satisfaction by providing personalized interior design consultations and recommendations.
Delivery Driver/Sales
Dartmouth Casual Furniture
04.2021 - 08.2022
- Managed timely deliveries while ensuring safe handling of furniture items.
- Coordinated with warehouse staff involving loading and unloading processes.
- Managed inventory of delivery materials, coordinating with warehouse staff for accuracy and efficiency.
- Negotiated favorable payment terms with clients to improve cash flow while maintaining positive business relationships.
Dental Benefits Representative
Blue Cross And Blue Shield Of Massachusetts Inc
09.2020 - 03.2021
- Educated members on benefits options, improving understanding and satisfaction.
- Committed to continual improvement and learning.
- Demonstrated excellent verbal and written communication skills.
- Cultivated client relationships to assess coverage needs and provide tailored solutions.
E-Commerce Department Manager
Walmart
11.2019 - 08.2020
- Supervised picking operations for accurate order fulfillment.
- Implemented workflow improvements for operational efficiency.
- Coordinated with teams to optimize inventory management and supply chain.
- Oversaw warehouse staff in a fast-paced environment.
- Trained new hires on procedures for consistent order fulfillment.
- Enhanced customer satisfaction through detailed and prompt order fulfillment.
- Organized shift schedules for pickers, balancing workloads effectively.
- Conducted training sessions on emerging e-commerce technologies.
Hardware Manager
Ace Hardware
08.2019 - 11.2019
- Conducted regular audits on hardware assets to identify potential areas of improvement and optimize system performance.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Sales Consultant
Colonial Honda
06.2019 - 08.2019
- Facilitated vehicle demonstrations, highlighting features and benefits to enhance customer understanding and engagement.
- Responded to customer enquiries via telephone and email.
- Offered comprehensive knowledge of vehicle operations and brand features.
Assistant Store Manager
Walmart
11.2017 - 05.2019
- Supervised store operations ensuring compliance with corporate policies.
- Delegated tasks effectively while providing necessary guidance.
- Managed inventory to optimize back stock, control costs, and maintain sales floor levels.
- Oversaw cash handling procedures to minimize discrepancies and prevent theft.
- Coordinated staff scheduling to maximize productivity and meet operational needs.
- Organized warehouse space for efficient product storage and retrieval.
- Monitored order progress, adjusting resources to meet deadlines.
- Developed weekly schedules to optimize labor costs and meet customer demand.
Customer Service Manager
Walmart
06.2015 - 10.2017
- Coordinated initiatives to streamline processes and reduce customer inquiry response times.
- Developed training programs to improve service standards and employee performance.
- Researched and resolved customer concerns to enhance company loyalty.
- Led customer service team to boost support efficiency and increase overall satisfaction.
- Managed sensitive transactions and cash recovery at close of business.
Education
No Degree - Computer Information Systems
University of Massachusetts Dartmouth
N. Dartmouth, MAHigh School Diploma - undefined
Westport High School
Westport, MA06.2015
Skills
- Excellent verbal and written communication
- Team leadership
- Staff training and development
- Project management
- Project planning
- Time management
- Decision-making
- Vendor management
- Problem-solving
Timeline
Sales Co-worker II
IKEA Stoughton
11.2022 - Current
Delivery Driver/Sales
Dartmouth Casual Furniture
04.2021 - 08.2022
Dental Benefits Representative
Blue Cross And Blue Shield Of Massachusetts Inc
09.2020 - 03.2021
E-Commerce Department Manager
Walmart
11.2019 - 08.2020
Hardware Manager
Ace Hardware
08.2019 - 11.2019
Sales Consultant
Colonial Honda
06.2019 - 08.2019
Assistant Store Manager
Walmart
11.2017 - 05.2019
Customer Service Manager
Walmart
06.2015 - 10.2017
High School Diploma - undefined
Westport High School
No Degree - Computer Information Systems
University of Massachusetts Dartmouth
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