Adam Braunston
Casselberry,FL
Summary
Detail-oriented technical support professional with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
5
5
years of professional experience
Work History
Technical Support Analyst
Charter Communications
Maitland, FL
10.2020 - Current
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Monitored systems in operation and input commands to troubleshoot areas.
- Reduced response time for Tier 2 support tickets by assisting in the development of newer employees
Customer Service Representative
Bank Of America
Temple, TX
02.2019 - 09.2020
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Travel Dialysis Technician
Amn Healthcare Services Inc.
San Diego, CA
03.2018 - 02.2019
- Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Safely transported, transferred, and positioned patients on chairs for treatment.
- Performed routine quality control and safety checks on all equipment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Dialysis Technician
Baylor Scott & White Health
Killeen, TX
12.2016 - 03.2018
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Performed routine quality control and safety checks on all equipment.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Met with patients to discuss medical histories and current complaints.
Education
Software Development - Computer Science And Programming
Western Governors University
Salt Lake City, UT09.2025
High School Diploma -
L'anse Creuse High School
Macomb, MI05.2014
Skills
- Troubleshooting Technical Issues
- IT Support
- Hardware Troubleshooting
- Network Troubleshooting
- Hardware and Software Configuration
- Customer Complaint Resolution
- Application Support
- Transmission Control Protocol/Internet Protocol (TCP/IP)
- System Configuration
- Technical Support
- Troubleshooting and Diagnostics
Timeline
Technical Support Analyst
Charter Communications
10.2020 - Current
Customer Service Representative
Bank Of America
02.2019 - 09.2020
Travel Dialysis Technician
Amn Healthcare Services Inc.
03.2018 - 02.2019
Dialysis Technician
Baylor Scott & White Health
12.2016 - 03.2018
Software Development - Computer Science And Programming
Western Governors University
High School Diploma -
L'anse Creuse High School
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