Adam Breidenbach
Customer Sales Representative
Paducah,KY
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Riverside Wholesale Florist
Paducah, KY
01.2012 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Assistant Manager
SUBWAY®Restaurants
Paducah, KY
08.2011 - 01.2012
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored security and handled incidents calmly.
- Achieved recognition for contribution to store success by optimizing sales.
Manager
Quiznos
Paducah, KY
11.2009 - 06.2011
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Glass Claims Representative
Lynx Services
Paducah, KY
05.2009 - 11.2009
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Proposed settlements for uncomplicated issues to resolve claims.
Route Sales Representative
Lambert Vending
Paducah, KY
04.2002 - 07.2009
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Delivery Driver
Rhew Hendley Florist
Paducah, KY
04.2001 - 10.2003
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Education
High School Diploma -
09.1994 - 05.1997
Associate of Science - Electrical, Electronics Engineering Technologies
05.2001 - 04.2002
Skills
Complaint resolution
Report preparation
Sales expertise
Technical Support
Creative problem solving
Professional telephone demeanor
Administrative support
Money handling abilities
Warehousing functions
Route dispatch
Timeline
Customer Service Representative - Riverside Wholesale Florist
01.2012 - Current
Assistant Manager - SUBWAY®Restaurants
08.2011 - 01.2012
Manager - Quiznos
11.2009 - 06.2011
Glass Claims Representative - Lynx Services
05.2009 - 11.2009
Route Sales Representative - Lambert Vending
04.2002 - 07.2009
Daymar College - Paducah - Associate of Science, Electrical, Electronics Engineering Technologies
05.2001 - 04.2002
Delivery Driver - Rhew Hendley Florist
04.2001 - 10.2003
Reidland High School - High School Diploma,
09.1994 - 05.1997