Adam Brodsky
Staten Island,NY
Summary
Proven leader at Best Buy, adept in customer experience management and sales upselling, enhanced team performance through tailored coaching, and strategic operational improvements. Cultivated lasting client relationships, significantly boosting loyalty and repeat business. Expert in balancing financial goals with high-quality service delivery, ensuring sustainable growth and high employee satisfaction.
Overview
14
14
years of professional experience
Work History
Experience Manager
Best Buy
11.2017 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
General Manager
Best Buy
07.2011 - 07.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Best Buy
02.2011 - 07.2011
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Arts - Business
College of Staten Island of The City University of New York
Staten Island, NY05.1992
Skills
- Customer experience management
- Product Knowledge
- Customer Service
- Sales and Upselling
Timeline
Experience Manager
Best Buy
11.2017 - Current
General Manager
Best Buy
07.2011 - 07.2014
General Manager
Best Buy
02.2011 - 07.2011
Associate of Arts - Business
College of Staten Island of The City University of New York
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