Results-driven and highly adaptable sales and operations professional with over a decade of experience in lead generation, customer relationship management, and team leadership. Proven track record of exceeding performance KPIs in high-volume sales environments, including in-home renovation and energy efficiency services. Skilled in managing client accounts, coordinating complex travel logistics, and leveraging geographic knowledge to deliver personalized solutions. Adept at building trust, handling objections, and guiding customers from inquiry to close. Passionate about driving growth through strategic communication, hands-on leadership, and exceptional service delivery.
• Organized domestic and international travel for clients, including flights, accommodations, and activities.
• Managed client accounts and budgets with a 98% satisfaction rating.
• Applied in-depth geographic knowledge to recommend travel destinations based on interests, seasons, and global events.
• Scheduled logistics for individuals and small groups, ensuring seamless travel experiences.
• Built long-term relationships through proactive communication and exceptional service.
• Completed over 5000 orders with consistent five-star ratings.
• Earned multiple bonuses for top-tier customer service and performance.
• Assisted customers in selecting optimal items for their needs.
• Maintained excellent communication and satisfaction levels.
• Managed team operations while heading company sales.
• Averaged 300–600 outbound calls daily using Vanillasoft, Leadspedia, and TextDrip.
• Trained and supported new hires, acting as their primary contact.
• Participated in hundreds of in-home sales pitches, generating significant revenue.
• Maintained 35%+ closing ratio with consistent top 5 monthly sales rankings.
• Generated $150K+ in monthly revenue during peak seasons.
• Reduced lead response time by 50% through CRM optimization and workflow management.
• Coordinated meetings, conferences, and team travel arrangements.
• Led outreach campaigns that expanded the client base by 40% over four years.