Adam Brown
Customer Service
Somers,CT
Summary
Upbeat and friendly Customer Advocate with 3 years of support service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Field Technician
Pika International
11.2022 - 12.2023
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Safeguarded data integrity by conducting regular backups and adhering to strict security protocols during field operations.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving equipment problems through comprehensive diagnostics.
Warehouse Associate /Customer Service Representative
Mhc Kenworth
11.2021 - 07.2022
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
Warehouse Lead /Inventory Coordinator
Sleep Masters
04.2021 - 11.2021
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
Customer Support Technician
Acker Sheet Metal
06.2019 - 06.2020
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
Education
Unexploded Ordnance Disposal Technician Level 1 - Explosive Ordnance/Bomb Disposal
T.E.E.X.
College Station, TX 05.2001 -
High School Diploma -
Beckville Jr. Sr. Highschool
Beckville, TX 05.2001 -
Skills
Equipment Installation
Technical Analysis
Safety Management
Materials Management
Technical Support
Order picking and processing
Warehouse Logistics
Materials transportation
Warehouse functions
Shipping and receiving
Customer Empathy
Customer Education
Inventory Management
Customer Service
Technical Troubleshooting
Certification
Unexploded Ordinance Disposal Tech Level 1
Timeline
8 Hr. Refresher 40 Hr. Hazwoper
09-2023
Field Technician
Pika International
11.2022 - 12.2023
Unexploded Ordinance Disposal Tech Level 1
09-2022
40 Hr. OSHA Hazwoper
09-2022
Warehouse Associate /Customer Service Representative
Mhc Kenworth
11.2021 - 07.2022
Warehouse Lead /Inventory Coordinator
Sleep Masters
04.2021 - 11.2021
Customer Support Technician
Acker Sheet Metal
06.2019 - 06.2020
Unexploded Ordnance Disposal Technician Level 1 - Explosive Ordnance/Bomb Disposal
T.E.E.X.
05.2001 -
High School Diploma -
Beckville Jr. Sr. Highschool
05.2001 -