Adam Brown
Customer Service
Somers,CT
Summary
Upbeat and friendly Customer Advocate with 3 years of support service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Field Technician
Pika International
11.2022 - 12.2023
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Safeguarded data integrity by conducting regular backups and adhering to strict security protocols during field operations.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving equipment problems through comprehensive diagnostics.
Warehouse Associate /Customer Service Representative
Mhc Kenworth
11.2021 - 07.2022
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
Warehouse Lead /Inventory Coordinator
Sleep Masters
04.2021 - 11.2021
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
Customer Support Technician
Acker Sheet Metal
06.2019 - 06.2020
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
Education
Unexploded Ordnance Disposal Technician Level 1 - Explosive Ordnance/Bomb Disposal
T.E.E.X.
College Station, TX 05.2001 -
High School Diploma -
Beckville Jr. Sr. Highschool
Beckville, TX 05.2001 -
Skills
Equipment Installation
undefinedCertification
Unexploded Ordinance Disposal Tech Level 1
Timeline
8 Hr. Refresher 40 Hr. Hazwoper
09-2023
Field Technician
Pika International
11.2022 - 12.2023
Unexploded Ordinance Disposal Tech Level 1
09-2022
40 Hr. OSHA Hazwoper
09-2022
Warehouse Associate /Customer Service Representative
Mhc Kenworth
11.2021 - 07.2022
Warehouse Lead /Inventory Coordinator
Sleep Masters
04.2021 - 11.2021
Customer Support Technician
Acker Sheet Metal
06.2019 - 06.2020
Unexploded Ordnance Disposal Technician Level 1 - Explosive Ordnance/Bomb Disposal
T.E.E.X.
05.2001 -
High School Diploma -
Beckville Jr. Sr. Highschool
05.2001 -
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