Adam Brown
Juvenile Justice Specialist
Waynesboro,PA
Summary
Dynamic Juvenile Justice Specialist with a proven track record at South Mountain Secure Treatment Unit, adept in crisis intervention and behavior management. Successfully guided detained youth, enhancing their rehabilitation through tailored counseling strategies. Skilled in case documentation and conflict resolution, fostering a safe environment that promotes positive behavior change.
Overview
30
30
years of professional experience
Work History
Juvenile Justice Specialist
South Mountain Secure Treatment Unit
South Mountain
12.2024 - Current
- Guided and counseled detained youth adjudicated into the legal system.
- Reviewed and maintained standard of care for supervised youth.
- Handled necessary legal documentation for higher levels of care.
- Managed building security systems encompassing surveillance cameras and automated door controls.
- Promoted positive behavior change through rewards systems and incentives.
New Car Sales Specialist
Criswell Auto
Thurmont
06.2023 - 12.2024
- Evaluated client preferences to recommend budget-appropriate products.
- Engaged in post-sales communications, demonstrating comprehensive product knowledge.
- Facilitated smooth delivery of vehicles post-sale.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Negotiated prices with customers based on dealership policies and guidelines.
- Performed regular follow-up calls to customers regarding service appointments and new car purchases.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Answered customer inquiries regarding product features, pricing, and availability.
Correctional Officer
Adams County
Gettysburg
12.2022 - 06.2023
- Oversaw inmate conduct and activities within correctional facility.
- Administered care and implemented correctional treatment for inmates.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Composed detailed documentation of incidents.
- Inspect both inmates and visitors for unauthorized items during routine checks.
- Responded promptly to crisis scenarios for immediate solutions.
- Monitored inmate accountability through consistent enforcement of policies.
- Detected potential threats and quickly defused conflicts.
- Performed head counts, checking cells for missing inmates.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Correctional Officer
Franklin County
Chambersburg
03.2021 - 03.2022
- Oversaw inmate conduct and activities within correctional facility.
- Administered care and implemented correctional treatment for inmates.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Composed detailed documentation of incidents.
- Inspect both inmates and visitors for unauthorized items during routine checks.
- Responded promptly to crisis scenarios for immediate solutions.
- Monitored inmate accountability through consistent enforcement of policies.
- Detected potential threats and quickly defused conflicts.
- Performed head counts, checking cells for missing inmates.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Store Manager
Dollar General
Fort Loudon
10.2019 - 03.2021
- Allocated staffing resources based on business requirements within payroll constraints.
- Managed recruitment and onboarding processes for staff.
- Ensure proper money handling procedures are taken care of daily
- Maintained optimal store conditions through effective management.
- Supervised book level inventory management.
- Ensure merchandise displays adhere to sales promotion guidelines.
- Developed strategies for store layout changes in line with corporate standards.
- Maintained high standards in all backroom operations consistently.
- Streamlined allocation of responsibilities among staff to meet operational goals.
- Consistently uphold customer service standards.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Center Store Manager
Weis Markets
12.2012 - 04.2019
- Coordinate staffing in all areas within budgeted payroll allowances.
- Oversaw compliance with standards in assigned section and entire store.
- Coordinated inventory management strategies to streamline operations.
- Uphold merchandise presentation aligned with promotional events and seasonal trends.
- Maintain compliance with backroom programs at all times.
- Assigned key priorities to department leaders each day.
- Supported leadership in fulfilling essential store functions.
- Ensure consistent and effective adherence to customer service standards.
- Conducted regular audits of store operations to identify areas for improvement.
- Organized weekly meetings with department managers to discuss stock availability issues and order new items accordingly.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints regarding products or services in an effective manner.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
Non-Perishable Manager
Giant Food Stores
Carlisle
08.2012 - 10.2012
- Staff all departments while adhering to payroll allowances
- Manage standards within my area of responsibility and throughout store
- Manage sales floor inventory and control overall book level inventory
- Maintain overall merchandising standards to meet sales promotions and seasonal correctness
- Ensure backroom programs are met and standards are maintained at all times
- Set daily priorities for department managers and staff
- Work with management team to assist in the daily needs of the store
- Ensure customer service standards are upheld consistently and effectively
Flooring Department Manager
Lowe’s Home Improvement
Hagerstown
05.2010 - 08.2012
- Supervised flooring department's sales associates, ensured modular integrity, and acted as liaison between customers, installed sales department and installers.
- Facilitated departmental collaboration to ensure precise merchandise fulfillment tailored to current customer projects.
- Collaborated with management to support departments requiring extra help.
- Maintained store organization efficiently.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Customer Sales Associate
Lowe’s Home Improvement
Hagerstown
02.2010 - 05.2010
- Enhanced customer experience by delivering tailored product recommendations for specific projects.
- Facilitated precise merchandise distribution by coordinating efforts between multiple departments for active customer initiatives.
- Collaborated with management team to address specific store areas requiring special attention.
- Coordinated stocking to ensure efficient inventory management.
- Made outbound customer calls to confirm installation details, clarify cancellation status or complete product sales.
- Identified customer needs by asking questions and advising on best solutions.
Route Sales Representative
Frito-Lay Sales
Winchester
05.2008 - 05.2010
- Carried out daily deliveries to stores, ensuring proper inventory levels.
- Enhanced customer relationships to boost sales.
- Developed ordering systems that catered to the specific needs of every store's sales objectives.
- Ordered inventory to ensure adequate warehouse levels.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Resolved customers' complaints regarding products or services.
- Organized deliveries according to customer needs.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained an organized work space at all times.
- Organized merchandise and sales promotion displays to attract customers.
Assistant Store Manager
Wal-Mart Stores
Winchester
05.2001 - 05.2008
- Oversaw operations across all departments of a supercenter store.
- Maintain appropriate staffing levels through proper recruitment and training.
- Optimized inventory displays for peak seasonal relevance.
- Executed daily rounds of the store with supervisors, focusing on task prioritization.
- Communicated daily objectives, addressing individual requirements and performance assessments.
- Prepared and analyzed comprehensive store reports to drive business insights.
- Ensured all areas were clean, maintained proper logs, and passed quality checks.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Prepared staff work schedules and assigned team members to specific duties.
Grocery Clerk
Martins Food
Waynesboro
05.1995 - 05.2000
- Managed thorough restocking in every department.
- Facilitated smooth transition of stock from trucks to shelves overnight.
- Executed cashier responsibilities, ensuring efficient payment processing.
- Assisted customers with locating items and providing recommendations based on preferences.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Monitored expiration dates and removed outdated products from shelves.
Education
High School Diploma -
Waynesboro High School
Waynesboro, PA06.2019
Skills
- Crisis intervention
- Case documentation
- Behavior management
- Conflict resolution
- Youth counseling
- Suicide prevention
- Sex offender treatment
References
References available upon request.
Timeline
Juvenile Justice Specialist
South Mountain Secure Treatment Unit
12.2024 - Current
New Car Sales Specialist
Criswell Auto
06.2023 - 12.2024
Correctional Officer
Adams County
12.2022 - 06.2023
Correctional Officer
Franklin County
03.2021 - 03.2022
Store Manager
Dollar General
10.2019 - 03.2021
Center Store Manager
Weis Markets
12.2012 - 04.2019
Non-Perishable Manager
Giant Food Stores
08.2012 - 10.2012
Flooring Department Manager
Lowe’s Home Improvement
05.2010 - 08.2012
Customer Sales Associate
Lowe’s Home Improvement
02.2010 - 05.2010
Route Sales Representative
Frito-Lay Sales
05.2008 - 05.2010
Assistant Store Manager
Wal-Mart Stores
05.2001 - 05.2008
Grocery Clerk
Martins Food
05.1995 - 05.2000
High School Diploma -
Waynesboro High School
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