Summary

Overview

Work History

Education

Skills

Certification

Adam Bruggeman

Concord,NC

Summary

Motivated Senior Engineer with 10-year history positively impacting projects through attention to detail and skilled designs. Achievement-oriented professional possessing expertise in policy and procedure development, technology implementation and staff supervision. Committed to delivering innovative products and solutions while maintaining safety and sustainability.

Overview

10

10

Years Professional Experience

4

4

Certifications

Work History

Senior Engineer

Innovative Network Computer Solutions

Charlotte, NC

06.2022 - Current

Write technical reports documenting project progress and specifications.
Enforce deadlines and uphold project deadlines by maintaining close monitoring of project progress, permitting and supply management.
Advise customers on use of products or services.
Ensure the integrity of internal and cloud-hosted infrastructure.
Perform root cause analysis of problems, document faults in tracking system and generate daily reports.

System Administrator

Financial Independence Group

Cornelius, NC

02.2022 - 06.2022

Set up user accounts, permissions and passwords and defined network policies and procedures.
Researched, recommended, configured and supported hardware and software for multiple departments.
Improved job tasks and mentored junior team members on best practices and standards.
Oversaw storage management, data migration, backups and drive replacements.
Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.

IT Administrator

GREENFIBER

Charlotte, NC

10.2019 - 02.2022

Managed employee access, security roles and permissions.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Supervised lifecycle processes pertaining to IT framework.
Identified and acted on opportunities to improve and update software and systems.
Managed backup, user account and helpdesk systems.
Developed data security and disaster recovery procedures.
Evaluated organization's technology to recommend upgrades for hardware and software.

Support Technician

NetSafe Solutions

Charlotte, NC

09.2016 - 10.2019

Reviewed ticket volume and created solutions that would reduce calls to the helpdesk.
Consulted via telephone to understand user problems, ran through testing scripts and asked probing questions to locate root causes.
Conducted routine maintenance on servers and systems, kept networks fully operational during peak periods.
Documented repair processes and helped streamline procedures for future technical support actions.
Maintained records, logs and lifecycle documentation of work requests.
Increased overall company performance through improved IT uptime and cost reductions.

VoIP Engineer

Lightspeed Voice

North Port, FL

03.2013 - 05.2013

Designed VoIP phones and firewalls for optimized remote deployment.
Solved inoperability between VoIP phone and IP PBX.
Responded to customer requests for products and services.

Help Desk Technician

PCM Networking

Fort Myers, FL

10.2012 - 02.2013

Created new accounts, reset passwords and configured access to servers and file management software for users.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Performed variety of clerical and administrative duties pertaining to on-site support.
Oversaw daily performance of computer systems.

Education

Associate of Applied Science - Information Technology

ITT Technical Institute, Maumee, OH

01.2012

National Technical Honor Society

Skills

Project Leadership
Risk Analysis
Risk Mitigation Planning
Security Improvements
Attention to Detail
Management Skills
Technical Troubleshooting
Documentation and Reporting

Staff Hiring
End-User Support
Ticket Tracking
Data Security
Data Recovery
VoIP Installation
Service Desk Team Management

Certification

Sophos AT80 - Sophos Firewall v.19.0 - Architect - May 2024

ET80 - Sophos Firewall v.19.0 - Engineer - May 2024

ET01 - Sophos Central Overview – Engineer License - May 2024

Datto Datto Certified Deployment Specialist in Continuity - July 2023