Adam Byrd
Chesapeake,VA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat Sales Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Expert with navigating and use of Sales CRM's such as. E- Leads, Dealer Socket, Stack, and Pro-Max.
Overview
16
16
years of professional experience
Work History
Car Finance
Little Joe's Mitsubishi
12.2018 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to team members on CAD/CAM software usage, enhancing overall productivity within the department.
- Improved the overall buying experience for each client by offering attentive support during test drives.
Car Sales and Brand Knowledge
Rk Chevrolet
08.2018 - 12.2018
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
Sales Associate
Priority Auto Group Inc.
06.2014 - 03.2017
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Warehouse Worker/Delivery Driver Helper
UPS
06.2011 - 01.2015
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Assistant Store Manager
Majestik Auto Spa
05.2009 - 03.2014
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Car Finisher
Auto Bell
02.2008 - 08.2008
- Enhanced product quality by meticulously inspecting finished goods and troubleshooting defects.
- Achieved smooth production flow by performing machine setup, maintenance, and calibration tasks.
- Increased workplace safety through diligent adherence to company policies and procedures.
- Collaborated with team members to meet quotas and maintain consistent productivity levels.
Education
No Degree - Business Management
Liberty University
Lynchburg, VAHigh School Diploma -
Greenbrier Christian Academy
311 Kempsville Road06.2008
Skills
- Business Development
- Inventory Control
- Customer Needs Assessment
- Critical Thinking
- Sales Development
- Upselling
- Adaptability
- Problem Solving
- Team Collaboration
- Strong interpersonal skills
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Product knowledge
- Cross-selling techniques
- Social media savvy
- Empathy and understanding
- Relationship building
- Positive attitude
- Teamwork and collaboration
Timeline
Car Finance
Little Joe's Mitsubishi
12.2018 - Current
Car Sales and Brand Knowledge
Rk Chevrolet
08.2018 - 12.2018
Sales Associate
Priority Auto Group Inc.
06.2014 - 03.2017
Warehouse Worker/Delivery Driver Helper
UPS
06.2011 - 01.2015
Assistant Store Manager
Majestik Auto Spa
05.2009 - 03.2014
Car Finisher
Auto Bell
02.2008 - 08.2008
No Degree - Business Management
Liberty University
High School Diploma -
Greenbrier Christian Academy