A results-driven individual with expertise in financial analysis, operational management, and customer relations. Delivering measurable outcomes across diverse industries. Experienced in analyzing complex data, creating efficient systems, and driving profitability through strategic decision-making. Skilled in managing databases, streamlining workflows, and fostering strong communication to build lasting relationships with clients and teams. Recognized for achieving operational success and maintaining excellence in dynamic, goal-oriented environments. Committed to leveraging analytical expertise for impactful financial decision-making and streamlining processes for profitability.
Overview
5
5
years of professional experience
Work History
TICKET BROKER
AMG Marketing
01.2024 - Current
Managed a database of 2,000+ ticket inventory items, implementing an efficient tracking system that improved availability and pricing accuracy.
Leveraged Ticketmaster and StubHub platforms to drive sales, consistently monitoring performance to maximize revenue.
Built and maintained Excel-based financial models to track purchases and profits, improving reporting efficiency by 25%.
Demonstrated strong independent problem-solving skills, making strategic financial decisions that increased profitability.
GOLF SHOP ASSISTANT MANAGER
Kettle Hills Golf Course
04.2024 - Current
Orchestrated front desk operations with flawless precision, ensuring seamless daily workflows.
Delivered exceptional guest experiences by promptly resolving complex customer issues with professionalism.
Cultivated lasting relationships with guests and team members through unparalleled communication and interpersonal skills.
Drove repeat business and elevated overall satisfaction by consistently exceeding service expectations.
TPO Client Administrator
Planet Home Lending, LLC
02.2022 - 11.2023
Computed and analyzed complex quarterly financials for multiple lenders with flawless accuracy.
Updated and optimized lender profiles, ensuring all financial data was precise and actionable.
Proactively engaged with lenders to secure critical information, accelerating profile completion and maintaining compliance.
Streamlined financial tracking processes, enhancing efficiency and supporting strategic decision-making.
JUNIOR PROCESSOR
Planet Home Lending, LLC
08.2020 - 02.2022
Reviewed and updated processing documentation with meticulous attention to accuracy and consistency, collaborating closely with team members to exceed tight deadlines and client expectations.
Evaluated loan files for completeness, proactively identifying missing documentation and coordinating with institutions and customers to resolve issues efficiently.
Developed and maintained comprehensive procedural documentation, ensuring consistent and error-free data entry across the team.
Leveraged multiple software programs to deliver timely, accurate updates to customer data, streamlining workflows and enhancing operational efficiency.