Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Adam Campbell

Gallatin,USA

Summary

Project Manager with 20+ years of comprehensive experience in overseeing construction and daily operations in the Petroleum/Commercial industry. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with a strong grasp of corporate finance and performance measures.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

State Farm
01.2025 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

INDEPENDENT INSURANCE AGENT

USHEALTH Group
01.2024 - 05.2024
  • Assist clients in selecting health insurance policy that meets their needs and preferences
  • Explain details of health insurance policies on both on Marketplace and Private Market to potential clients
  • Promote and sell different universal policies, and variable annuities
  • Collaborate with clients to manage existing policies, including filling claims when necessary and making payments on time
  • Interview prospective clients to gather information about them for the onboarding purposes
  • Develop and expand a steady client base
  • Advertise insurance products and services through cold calling, social media, networking, etc
  • Provide assistance to clients during the onboarding and claims processes
  • Identify and assess the client's insurance needs, risks, goals, and financial situation
  • Propose protection plans that fit the client's individual, business, and financial needs and criteria
  • Demonstrate professional customer service by making recommendations, booking appointments, responding to inquiries, and resolving issues
  • Oversee insurance claims to ensure customer satisfaction
  • Manage and update electronic and paper records and documentation

INDEPENDENT LIFE INSURANCE AGENT

Globe Life Insurance Company
06.2023 - 12.2023
  • Assist clients in selecting a life insurance policy that meets their needs and preferences
  • Explain details of life insurance policies to potential clients
  • Promote and sell different life insurance policies, universal policies, and variable annuities
  • Collaborate with clients to manage existing policies, including filling claims when necessary and making payments on time
  • Interview prospective clients to gather information about them for the onboarding purposes
  • Develop and expand a steady client base
  • Advertise insurance products and services through cold calling, social media, networking, etc
  • Provide assistance to clients during the onboarding and claims processes
  • Identify and assess the client's insurance needs, risks, goals, and financial situation
  • Propose protection plans that fit the client's individual, business, and financial needs and criteria
  • Demonstrate professional customer service by making recommendations, booking appointments, responding to inquiries, and resolving issues
  • Oversee insurance claims to ensure mutual satisfaction
  • Manage and update electronic and paper records and documentation

DIRECTOR

WORKHAUS CONSULTING LLC
08.2022 - 05.2023
  • Planned and implemented strategies to grow revenue
  • Developed and presented new ideas and conceptualized new approaches and solutions
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth
  • Implemented and prepared comprehensive business plans to expand business
  • Cultivated and maintained relationships to promote positive work culture
  • Met with stakeholders to address issues and implement solutions
  • Built a strong referral network to generate new business opportunities
  • Supported work-life balance to improve staff morale
  • Researched and negotiated pricing to reduce cost of equipment and supplies
  • Worked with department managers to formulate annual budgets
  • Recommended corrective actions to conform to quality specifications
  • Developed and implemented strategic sales plan to accommodate corporate goals
  • Partnered with staff to create professional development plans to support personal and business growth.

ENVIRONMENTAL PROJECT MANAGER

RACETRAC
09.2020 - 04.2021
  • Coordinated Compliance Inspections with State and Local authorities for 745 stores in 16 states
  • Worked with inspector to finalize inspection date and time
  • Assigned vendor to assist with onsite inspection
  • Prior to inspection supply inspector with required Compliance documents
  • Also, managed 3rd party monthly inspections required by EPA
  • Managed outside contractors to correct any deficiencies noted during a site inspection
  • Developed a Veeder-Root start-up manual for all contractors
  • Updated all facilities to current fuel tank layout on intercompany network
  • Updated Veeder-root testing parameters on 250 stores with fiberglass tanks.

CONSTRUCTION PROGRAM MANAGER

SPEEEDWAY
06.2015 - 04.2018
  • Project portfolio included projects in following states: Alabama, Georgia, Kentucky and Tennessee
  • Accountable for $160M capital construction budget for construction south
  • Managed/Supervised 6 project managers
  • Other job requirements included: Weekly PM meetings reviewing projects under construction, and projected project status updates
  • Review project backlog and equipment status (opened/closed)
  • Completing PM review for each project completed
  • Ensure all required documentation has been submitted to close-out the project from Engineering, Environmental, Purchasing, Contractor
  • Conduct monthly meetings with PM's (Construction South budget review, expense review, project status and future forecasting
  • Develop Construction South Annual Budget
  • Annual salary forecasting
  • Complete annual project manager performance reviews
  • Submit Construction South PM training requests and expense goals
  • Participate in special projects: New PM onboarding training guidelines.

CONSTRUCTION PROJECT MANAGER (NEW BUILD)

SPEEDWAY
08.2010 - 06.2015
  • Manage a project portfolio of 12 - 16 projects in multiple states
  • Project cost range $7M - $13M
  • Manage each project from conceptual to completion
  • Developed each project cost, schedule and scope
  • Conduct due Diligence to determine all Federal, State and local permits required
  • Meet with local jurisdiction to understand site requires any variance requirements
  • Determine if any public improvements are required
  • Meet with local utility providers to verify any utility relocation required
  • Confirm if any additional permitting is required on state and Federal levels
  • Review with Environmental department to review site genealogy (based on project scope)
  • Understand requirements based on New Construction/ Existing Construction
  • Complete contractor onsite bid events
  • Review project scope
  • Highlight any Environmental, Local or State requirements
  • Review in detail any utility relocations, public improvements
  • Requirements of installation of public sidewalks and walkways, New and upgrade existing traffic light with pedestrian walk lights, intersection widening
  • Review contractor bid independently, meet with Engineering, Environment and Project controls
  • Award project to winning contractor bid
  • Include any bid alternates, any accepted contingency estimates
  • Once contractor final contract is received
  • Complete an Authority to Proceed route to all stakeholders with following documents: Contractor contract, Contractor schedule, Approved Engineering drawings, Environmental approval/ including any special circumstances, Equipment list with scheduled delivery dates
  • Route SAP contractor contract, once approved by all stakeholders a project P.O is generated
  • P.O is utilized to process project invoices, and project purchase orders
  • Conduct Site Pre-Construction Meeting
  • Participants include, General Contractor, Subcontractor's, local utilities (if applicable)
  • Review following project details: Finalized Engineered approved drawings stamped by Design Engineer and local permitting authority
  • Any site-specific requirements, Approved contractor schedule, Equipment delivery schedule, Review any utility disconnects and temporary water and electrical installation
  • Project Start
  • Complete weekly conference call with General Contractor, Engineering, Environmental and Purchasing reviewing project scope and schedule
  • If contractor schedule adjustments are necessary, request updated schedule from contractor
  • Meet with Project Controls reviewing updated contractor
  • Conduct weekly conference call with stakeholders to provide status update on project cost, scope and schedule
  • 4 - Week Out Meeting Onsite
  • Attendees include General Contractor, Maintenance Department, Operations, Merchandising
  • Review project completion to date
  • Remaining equipment deliveries with dates
  • Discuss final utility connections completion dates (if necessary)
  • Dates Final Inspections (Certificate of Occupancy)
  • Finalize project turnover meeting date and time
  • Generate a preliminary punch list
  • Upon Construction Completion
  • Conduct project turnover meeting
  • Attendees include General Contractor, Maintenance Department, Operations, Merchandising
  • Discuss project highlights, unique project requirements and lessons learned
  • Walk site review preliminary punch list add any additional items to address (Contractor has 2 days to complete all punch list items prior to store opening)
  • Distribute a project turnover manual including building and equipment warranty, project warranty contacts, project photos
  • Submit As-Built drawings, project photos to Engineering
  • Process final invoices and closeout project P.O.

CONSTRUCTION PROJECT MANAGER (REBUILD)

SPEEDWAY
08.2008 - 06.2010
  • Manage a project portfolio of 6 - 8 projects in multiple states
  • Project cost range $5M - $10M
  • Manage each project from conceptual to completion
  • Developed each project cost, schedule and scope
  • Conduct due Diligence to determine all Federal, State and local permits required
  • Work with Permit Expediter to work with local jurisdiction to understand site requires any variance requirements
  • Determine if any public improvements are required
  • Meet with local utility providers to verify any utility relocation required
  • Confirm if any additional permitting is required on state and Federal levels
  • Meet with the Environmental department to review site genealogy
  • Understand requirements based on New Construction/ Existing Construction
  • Complete contractor onsite bid events
  • Review project scope
  • Highlight any Environmental, Local or State requirements
  • Review in detail any utility relocations, public improvements
  • Requirements of installation of public sidewalks and walkways, New and upgrade existing traffic light with pedestrian walk lights, intersection widening
  • Review contractor bid independently, meet with Engineering, Environmental and Project controls
  • Award project to winning contractor bid
  • Include any bid alternates, any accepted contingency estimates
  • Once the contractor's final contract is received
  • Complete an Authority to Proceed route to all stakeholders with following documents: Contractor contract, Contractor schedule, Approved Engineering drawings, Environmental approval/ including any special circumstances, Equipment list with scheduled delivery dates
  • Route SAP contractor contract, once approved by all stakeholders a project P.O is generated
  • P.O is utilized to process project invoices, and project purchase orders
  • Conduct Site Pre-Construction Meeting
  • Participants include, General Contractor, Subcontractor's, local utilities (if applicable)
  • Review following project details: Finalized Engineered approved drawings stamped by Design Engineer and local permitting authority
  • Any site-specific requirements, Approved contractor schedule, Equipment delivery schedule, Review any utility disconnects and temporary water and electrical installation
  • Project Start
  • Complete weekly conference call with General Contractor, Engineering, Environmental and Purchasing reviewing project scope and schedule
  • If contractor schedule adjustments are necessary, request updated schedule from contractor
  • Meet with Project Controls reviewing updated contractor
  • Conduct weekly conference call with stakeholders to provide status update on project cost, scope and schedule
  • 4 - Week Out Meeting Onsite
  • Attendees include General Contractor, Maintenance Department, Operations, Merchandising
  • Review project completion to date
  • Remaining equipment deliveries with dates
  • Discuss final utility connections completion dates (if necessary)
  • Dates Final Inspections (Certificate of Occupancy)
  • Finalize project turnover meeting date and time
  • Generate a preliminary punch list
  • Upon Construction Completion
  • Conduct project turnover meeting
  • Attendees include General Contractor, Maintenance Department, Operations, Merchandising
  • Discuss project highlights, unique project requirements and lessons learned
  • Walk site review preliminary punch list add any additional items to address (Contractor has 2 days to complete all punch list items prior to store opening)
  • Distribute a project turnover manual including building and equipment warranty, project warranty contacts, project photos
  • Submit As-Built drawings, project photos to Engineering
  • Process final invoices and closeout project P.O.

ENVIRONMENTAL PROJECT MANAGER

SPEEDWAY
08.2007 - 08.2008
  • Managed State of Ohio portfolio
  • Project counts ranged from 130 to 150 projects
  • Managed (5) Environmental Consultant Firms
  • Submitted all required documentation Phase I & Phase II and Construction Assessment Reports for all construction projects
  • Manage project state approved action plan for all environmentally contaminated sites
  • Review and submit all required testing reports to the state of Ohio
  • Continually manage project portfolio for cost, scope, and schedule
  • Present on a quarterly basis to stakeholders a portfolio review of Ohio projects
  • Provide updates on project life cycle status, spend to date, Detailing remaining State requirements and costs
  • Provide estimated total project spend, and projected receival of state approval to close-out project
  • Other duties included routing project packages for approval, routing and approving purchase and change orders
  • Complete project close-out submitting all required documentation for recording
  • Establish a Company Website to establish a database of all product quality issues
  • Site Included following information: List of all company owned sites, Ability to dial into store locations and connect with underground leak detection systems
  • Complete quarterly site inspections conducting quality inspections.

PRODUCT QUALITY PROJECT MANAGER

SPEEDWAY
08.2006 - 08.2007
  • Including dispensers, tank fills, tank sumps and monitoring wells
  • Coordinate response with Marathon on any fuel quality issues
  • Develop a response plan and report to stakeholders
  • Provide status updates until the issue is resolved
  • Provide quarterly updates to stakeholders on product quality incidents, costs incurred, lessons learned
  • Work with state Environmental agencies on Emergency Response requirements, provided a link for each state requirements on website
  • Present at annual Maintenance and Construction company meetings on Product Quality initiatives
  • Review website information and functions.

MAINTENANCE MANAGER

SPEEDWAY
08.2005 - 08.2006
  • Accountable for Maintenance of 120 company stores
  • Managed (10) Maintenance Technicians
  • Responsible for annual maintenance budget of $80K
  • Quarterly department review of maintenance expenses, operating expenses of highest store and discuss opportunities to reduce costs
  • Completed annual budget forecasting for new equipment, driveway replacement, etc
  • Monthly review with Manager: Budget status, unforeseen repairs needed with cost estimates
  • Maintenance technician performance completed work orders, outstanding work orders, work hours and overtime
  • Completed technician equipment audits completed and scheduled audits
  • Attend annual region tour of stores with Operations to include items to include on Maintenance annual budget
  • Attain estimates from contractors for Maintenance projects
  • Daily review/approval of Maintenance invoices
  • Complete annual equipment audits of technicians
  • Perform annual performance reviews
  • Present at annual Maintenance meeting on issues experienced and lessons learned in our area.

Education

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

Kaplan University
Davenport, IA

Skills

  • Insurance Program Management
  • Insurance Product Promotion
  • CRM Software
  • Marketing Management
  • Regulatory Compliance
  • Prospective Client Assessment
  • PMI Member
  • CAPM Certification
  • PMI Project Manager Training
  • Microsoft Project Change Management
  • Inventory Budgets Audits Management
  • Civil / Environmental Permitting
  • Change Order Management
  • Financial Project Management
  • Issues resolution
  • Networking
  • Recruiting, Hiring and Onboarding
  • New Personnel

Certification

CAPM Liscense

Timeline

Customer Service Representative

State Farm
01.2025 - 04.2025

INDEPENDENT INSURANCE AGENT

USHEALTH Group
01.2024 - 05.2024

INDEPENDENT LIFE INSURANCE AGENT

Globe Life Insurance Company
06.2023 - 12.2023

DIRECTOR

WORKHAUS CONSULTING LLC
08.2022 - 05.2023

ENVIRONMENTAL PROJECT MANAGER

RACETRAC
09.2020 - 04.2021

CONSTRUCTION PROGRAM MANAGER

SPEEEDWAY
06.2015 - 04.2018

CONSTRUCTION PROJECT MANAGER (NEW BUILD)

SPEEDWAY
08.2010 - 06.2015

CONSTRUCTION PROJECT MANAGER (REBUILD)

SPEEDWAY
08.2008 - 06.2010

ENVIRONMENTAL PROJECT MANAGER

SPEEDWAY
08.2007 - 08.2008

PRODUCT QUALITY PROJECT MANAGER

SPEEDWAY
08.2006 - 08.2007

MAINTENANCE MANAGER

SPEEDWAY
08.2005 - 08.2006

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

Kaplan University

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