Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Carreno

Caldwell,ID

Summary

Experienced leader and problem-solver dedicated to optimizing operations for cost reduction and improved efficiency. Demonstrates strong decision-making abilities and sound judgment to drive positive outcomes for organizational success. Skilled in streamlining processes and implementing strategies that enhance overall performance and drive business growth. Adept at identifying opportunities for improvement and implementing solutions that align with company goals.

Overview

9
9
years of professional experience

Work History

Customer Service Rep

Citi Bank
01.2023 - 05.2025
  • I Would Take Incoming Calls And Help Customers With Problems Which Included Bill Pay, Credit And Debit Questions Over Charges, Over Draft, Amongst Other Things.
  • I Would Also Do Reports.
  • I Would Also Help With Unauthorized Charges Upon The Customers Accounts.
  • Another Part Of My Job Included Offering Customers A Chance To See If They Qualified For One Of Our Credit Cards.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Route Driver

Ontrac Delivery
01.2022 - 01.2023
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Logged mileage, stops, orders and carton counts for each route.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Received, counted and inspected inventory for delivery.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.

Merchandiser

Frito Lay
01.2021 - 01.2022
  • Established strong vendor relationships to maintain and support business.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Organized store merchandise racks by size, style, and color.

Assembler

Electronic Assembler
01.2020 - 01.2021
  • Assembled components per technical specifications and production guidelines.
  • Used precision measuring equipment to check final products for adherence to tolerance limits.
  • Installed completed assemblies into cases.
  • Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
  • Recommended changes in circuitry or installation specifications to simplify assembly and maintenance.
  • Put together analog and digital assemblies of all complexity levels.
  • Completed surface mount soldering of printed circuit boards.
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Trained new employees in assembly skills to improve team production levels.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Followed outlined specifications to implement assembly plans.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Receiver

Copart
01.2019 - 01.2020
  • I Proccessed Cars As They Came In For Insurance Claims.
  • I Took Note Of The Make And Model, Year, Tires, Licences Plate.
  • I Cleaned Vehicles.
  • Took Pictures Of The Damage, And Vehicle From Different Angles.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
  • Kept work areas clean, safe and organized.


Stocker

Walmart
01.2019 - 12.2019
  • I Scanned Items, And Checked Labels While Stocking And Top Stocking Shelves.
  • Anything That Didn't Fit I Took To The Back Room And Stocked There In The Correct Places.
  • I Helped Unload Trucks And Stack Carts And Pallets Accordingly.
  • I Helped Customers Find The Correct Items By Walking Them To The Item.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory storage in clean and organized fashion.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Laborer

Diaz Construction
01.2018 - 01.2019
  • I Started Off Cleaning Up Construcon Sights For 6 Months.
  • In, I Then Moved Up To Installing Windows.
  • I Made Sure I Cleaned Up Fast And Every Install Was Neat And Up To Code.
  • I Also Helped Paint, And Touch Up Any Errors.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Operated power equipment to move materials and promote job efficiency.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.

Stocker

Walmart
01.2017 - 01.2018
  • I Scanned Items, And Checked Labels While Stocking And Top Stocking Shelves.
  • Anything That Didn't Fit I Took To The Back Room And Stocked There In The Correct Places.
  • I Helped Unload Trucks And Stack Carts And Pallets Accordingly.
  • I Helped Customers Find The Correct Items By Walking Them To The Item.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory storage in clean and organized fashion.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.

Dishwasher

Copper Cafe
01.2016 - 01.2017
  • I Kept Up With The Busy Rushes, And Always Stayed Busy When It Was Slow
  • I Took Care Of The Tables In The Dining Area And The Walls
  • I Cleaned The Cooking Areas, Took Out The Trash
  • Also Washed, Rinsed, And Dryed The Dishes
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

Diploma -

Canyon Springs High School
Caldwell, Idaho
01.2016

Skills

  • Communications

  • Customer Service

  • Sales

  • Skills Training

  • Account updating

  • Scheduling

  • Complaint resolution

  • Adaptive team player

  • Microsoft PowerPoint

  • Live chat support

  • Product and service solutions

  • Call center operations

  • Reading comprehension

  • Complaint handling

  • Problem resolution

  • Payment processing

  • Appointment scheduling

  • Sales expertise

  • Store maintenance

  • Task prioritization

  • Senior leadership support

  • Calm demeanor

  • Active listening

  • Positive and professional

  • Research

Timeline

Customer Service Rep

Citi Bank
01.2023 - 05.2025

Route Driver

Ontrac Delivery
01.2022 - 01.2023

Merchandiser

Frito Lay
01.2021 - 01.2022

Assembler

Electronic Assembler
01.2020 - 01.2021

Receiver

Copart
01.2019 - 01.2020

Stocker

Walmart
01.2019 - 12.2019

Laborer

Diaz Construction
01.2018 - 01.2019

Stocker

Walmart
01.2017 - 01.2018

Dishwasher

Copper Cafe
01.2016 - 01.2017

Diploma -

Canyon Springs High School

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Adam Carreno