Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Chandler

Washington

Summary

Goal-driven Operations Supervisor with more than eleven years of multi-unit management. Exceptional business acumen, administrative strengths and program management abilities. I have been successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Whether in sports or business, I was always in a position of leadership. I have a natural skill to motivate and lead my team to achieve goals.

Overview

13
13
years of professional experience

Work History

Director of Campus Dining

Continental Services
05.2023 - Current
  • Client Relationship Management: Serve as primary liaison for corporate clients, ensuring exceptional dining experiences through quality service and presentation. Build strong stakeholder relationships, address feedback proactively, and enhance client satisfaction.
  • Operational Excellence: Oversee daily operations across executive dining, staff cafeterias, and catering services, ensuring seamless service and adherence to high-end hospitality standards. Optimize staffing, scheduling, and resource allocation for efficiency.
  • Culinary Innovation & Menu Development: Collaborate with the Executive Chef to create sophisticated, trend-forward menus featuring seasonal, locally sourced ingredients. Customize offerings to accommodate dietary preferences and executive needs.
  • Team Leadership & Development: Lead and mentor a high-performing team, fostering a culture of service excellence. Implement training programs in food safety, hospitality, and customer service to uphold premium standards.
  • Event & Executive Dining Management: Oversee executive dining and high-profile events, ensuring personalized, high-touch experiences for VIPs. Work with catering teams to deliver bespoke corporate functions.
  • Financial & Budgetary Oversight: Manage budgets, control costs, and analyze financial reports to optimize efficiency while maintaining top-tier quality and service. Identify opportunities for cost savings without compromising excellence.
  • Health, Safety & Compliance: Ensure strict adherence to food safety regulations and hygiene protocols, conducting regular audits and staff training to maintain compliance.
  • Sustainability & CSR Initiatives: Drive eco-friendly dining practices, reduce food waste, and align operations with corporate sustainability goals.

VP of Operations

STB-GR d/b/a Jersey Mike's Subs
11.2016 - 10.2022
  • Franchised 8 Jersey Mike's Subs locations in West Michigan
  • Communicated regularly with store managers to track goal progress and team member progression.
  • Identified problems and implemented solutions to better streamline day to day operations
  • Tracked and analyzed cost vs. revenue metrics to monitor staff performance.
  • Held regular manager meetings to discuss goals, communicate marketing strategies, and to educate on profit/loss statements.
  • Personally hired, trained, and developed all management staff. Each met or exceeded Jersey Mike's standards of management.

Area Supervisor/Operating Partner

Sharing the Bread d/b/a Jersey Mike's Subs
09.2013 - 11.2016
  • Oversaw a territory of eight Jersey Mike's Subs locations in Metro Detroit, MI.
  • Trained, managed and motivated employees to promote in-house advancement.
  • Monitored location's performance indicators and created game plans for correction.
  • Approved and monitored scheduling for all locations to ensure labor goals.
  • Audited store operations, tracked inventory and food cost discrepancies.

Kitchen Manager

Longhorn Steakhouse
09.2011 - 07.2013
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Received, organized and rotated paper goods and food ingredients.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.

Education

Bachelor of Arts - Hospitality Business

Michigan State University
East Lansing, MI
06.2011

Skills

  • Complex Problem-Solving
  • Process Improvement
  • Performance Monitoring and Evaluation
  • Relationship Building
  • Strategic Planning
  • Profit Objectives
  • Employee Motivation
  • Sales Promotion
  • Business Growth and Marketing Strategies

Timeline

Director of Campus Dining

Continental Services
05.2023 - Current

VP of Operations

STB-GR d/b/a Jersey Mike's Subs
11.2016 - 10.2022

Area Supervisor/Operating Partner

Sharing the Bread d/b/a Jersey Mike's Subs
09.2013 - 11.2016

Kitchen Manager

Longhorn Steakhouse
09.2011 - 07.2013

Bachelor of Arts - Hospitality Business

Michigan State University
Adam Chandler