Adam Charles
Greeley,CO
Summary
Highly skilled and motivated student seeking to expand expertise in the dynamic fields of information technology and computer systems. Equipped with a strong technical background, proficient in the Microsoft 365 suite and certified in this area. Extensive experience as a desktop assembler, enhancing practical knowledge. Eager to take on new challenges and contribute to the advancement of technology, committed to continuous learning and growth in this rapidly evolving industry.
Overview
10
10
years of professional experience
Work History
Security Systems Technician
Dictoguard Security Alarm Systems
09.2022 - Current
- Installed, maintained, and repaired array of fire alarms, security systems, and IP and analog camera systems
- Ensured customer satisfaction and alleviated concern in events of equipment malfunction or failure
- Collaborated with local government officials and company executives to establish and exceed client needs.
- Educated customers on effective use of security systems.
Desktop Assembler and Repair Technician
Independent
03.2015 - Current
- Collaborated with clients to determine use case their system and hand selected components to meet system performance expectations.
- Hand Assembled roughly 40 custom built desktops
- Diagnosed, replaced, and upgraded faulty and aging hardware.
- Re-imaged systems experiencing performance loss or symptoms of viruses.
- Configured simple networks including managed switches and firewalls for home use.
Assistant Manager
Zumiez
10.2021 - 08.2022
- Assisted store manager with employee training, product layout and presentation, social media engagement, and implementing customer engagement and retention strategies
- Engaged with customers on interpersonal level to establish relationships and ensure repeat sales and guaranteed retention
- Assisted in making the Loveland location the #1 performing store for 3 months in a row in Northern and Central Colorado region.
Education
Assosciate of Science, Computer Science(in progress) -
Aims Community College
Greeley, COHigh School Diploma -
Frontier Academy High School
Greeley, CO05.2019
Skills
- Certified in Microsoft 365 Suite
- Excellent at assembling replacing and diagnosing desktop hardware
- Strong analytical and problem-solving skills
- System Troubleshooting
- Access Control Systems
- Video Surveillance
- Schematic Interpretation
Timeline
Security Systems Technician
Dictoguard Security Alarm Systems
09.2022 - Current
Assistant Manager
Zumiez
10.2021 - 08.2022
Desktop Assembler and Repair Technician
Independent
03.2015 - Current
Assosciate of Science, Computer Science(in progress) -
Aims Community College
High School Diploma -
Frontier Academy High School
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