Summary
Overview
Work History
Education
Skills
Timeline
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Adam Charles

Niles,OH

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Laborer Operator

City Of Girard
08.2023 - Current
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Contributed to timely project completions with effective collaboration among team members and efficient task execution.
  • Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
  • Enhanced project efficiency by consistently completing tasks within established deadlines and meeting quality standards.
  • Implemented innovative solutions for complex problems encountered on the job site, streamlining processes for increased productivity.

Bartender

Shakers Bar and Grill
10.2016 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender/Bar Manager

Columbiana Belleria
03.2021 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Firefighter

City of Warren
06.2018 - 08.2022
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.

Education

No Degree - Business Management

University of Akron
Akron, OH

No Degree - Education

Youngstown State University
Youngstown, OH

Firefighter Level 1 & 2 -

Howland Training Academy
Howland, Ohio
04-2018

High School Diploma -

Girard High School
Girard, OH
05-2010

Skills

  • Customer service
  • Customer relations
  • Relationship building
  • Teamwork and collaboration
  • Time management
  • Goal oriented
  • Reliable and punctual
  • Excellent people skills
  • Outgoing personality
  • Verbal/written communication
  • Client service
  • Conflict resolution

Timeline

Laborer Operator

City Of Girard
08.2023 - Current

Bartender/Bar Manager

Columbiana Belleria
03.2021 - 05.2023

Firefighter

City of Warren
06.2018 - 08.2022

Bartender

Shakers Bar and Grill
10.2016 - Current

No Degree - Business Management

University of Akron

No Degree - Education

Youngstown State University

Firefighter Level 1 & 2 -

Howland Training Academy

High School Diploma -

Girard High School

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Adam Charles