Adam Clark
Apopka,FL
Summary
Accomplished Service Manager at Land Rover Orlando, adept in problem-solving and team leadership, significantly enhancing customer satisfaction and team morale. Pursuing to expand my career by using my experience at the dealership level to the corporate level.
Overview
13
13
years of professional experience
Work History
Service Manager
Land Rover Orlando
02.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor
Land Rover Orlando
04.2011 - 02.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
Bachelor of Arts - Business Management
Florida State University
Tallahassee, FL06.2003
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Employee Training and Development
- Staff Motivation
Accomplishments
3x Guild winner for top Service Advisor
Master Level Service Manager
Timeline
Service Manager
Land Rover Orlando
02.2021 - Current
Service Advisor
Land Rover Orlando
04.2011 - 02.2021
Bachelor of Arts - Business Management
Florida State University
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