Adam Coleman
Muskogee
Summary
Innovative Lead Technical Consultant skilled in troubleshooting and resolving complex issues. Expertise in client relationship management and training facilitation, dedicated to driving project success and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Lead Technical Consultant 1
AT&T
Tulsa
02.2022 - Current
- Collaborated with cross-functional teams to design innovative solutions for clients.
- Facilitated discussions among team members to enhance project outcomes and ensure alignment with client objectives.
- Troubleshot and resolved problems with programs and systems.
- Covered multiple markets nationwide to find the best solutions for their customers
- Helped lead training calls with our various markets to cover how we can help them.
Assistant Retail Store Manager
AT&T Mobility
Muskogee
08.2015 - 01.2022
- Assisted in training and mentoring new retail staff on store operations.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated daily scheduling to optimize staff coverage during peak hours.
- Implemented visual merchandising strategies to enhance product presentation.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Ensured that all staff members followed company policies and procedures consistently across departments.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
- Trained staff to have extensive product knowledge and upselling skills.
Education
Bachelor of Arts - General Studies
Northeastern Oklahoma State University
Tahlequah, OK05-2015
Skills
- Presentations and public speaking
- Problem solving
- Client relationship management
- Training facilitation
- Systems troubleshooting
Accomplishments
At&t Service Excellence Award Winner 2011
References
References available upon request.
Timeline
Lead Technical Consultant 1
AT&T
02.2022 - Current
Assistant Retail Store Manager
AT&T Mobility
08.2015 - 01.2022
Bachelor of Arts - General Studies
Northeastern Oklahoma State University