Competitive self-starter who is organized, disciplined, and goal-oriented. Persuasive communicator able to use personal experience to identify opportunities, overcome objections, build relationships, and generate sales. With exceptional interpersonal communication and leadership skills, excellent written and verbal communication. A hardworking enthusiastic employee that pursues opportunities to learn new skills and contribute to group success. Offering strong relationship-building and problem-solving abilities.
Hi, I’m
Adam W. Colver
Tulsa,OK
Summary
Overview
20
years of professional experience
Work History
Grainger
OnSite Services Representative
2011.03 - Current (12 years & 6 months)
Job overview
- Establish, develop, and maintain positive business and customer relationships
- Achieve or exceed role specific targeted metrics
- Create new programs and installation of vending machines for new and existing accounts
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Phame Services And Consulting
Security Supervisor
2008.07 - 2016.03 (7 years & 8 months)
Job overview
- Managed the security staff of 4 nightclubs, including indoor and outdoor special events
- Employed critical thinking consulting on security matters, safety, security systems, counter measures, and training
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Sodexo, University of Tulsa
Private Event Manager
2008.09 - 2011.03 (2 years & 6 months)
Job overview
- Prepared daily logs for proper storage and retainment of perishable food items
- Placed bi-weekly orders for ongoing scheduled deliveries of food, beverage, and restaurant supplies
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Planned and organized meals/activities, details and timelines for University President, Senior Faculty, and VIP guest.
Lowe’s Home Improvement
Department Manager
2005.09 - 2008.06 (2 years & 9 months)
Job overview
- Created, monitored, and maintained three week rolling schedule for 20 plus full- and part-time associates
- Developed and monitored training for new associates during probationary period
- Participated in bi-annual count of entire store’s merchandise as a member of the inventory team
- Analyzed data from “secret shopper” reviews to improve customer satisfaction and provide feedback to employees
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Harps Price Cutter Grocery Store
Assistant Manager
2003.08 - 2005.03 (1 year & 7 months)
Job overview
- Assisted with the day-to-day operation of the store to meet objectives for sales, margin, inventory, and customer service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Prepared merchandise order request to positively impact department sales and meet customer needs
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bacone College
Bachelor of Science from Business Administration
University Overview
Skills
- Microsoft Office
- Point of Sale (POS) Systems
- Inventory Management Software
- Client Rapport-Building
- Customer Transactions
- Excellent Communication
- Listening Skills
- Company Standards
- Multitasking and Organization
- Creating Positive Experiences
- Collaborative Environments
- Attention to Detail
- Process Improvement
Timeline
OnSite Services Representative
Grainger
2011.03 - Current (12 years & 6 months)
Private Event Manager
Sodexo, University of Tulsa
2008.09 - 2011.03 (2 years & 6 months)
Security Supervisor
Phame Services And Consulting
2008.07 - 2016.03 (7 years & 8 months)
Department Manager
Lowe’s Home Improvement
2005.09 - 2008.06 (2 years & 9 months)
Assistant Manager
Harps Price Cutter Grocery Store
2003.08 - 2005.03 (1 year & 7 months)
Bacone College
Bachelor of Science from Business Administration