Adam Corpening
Tucson,Az
Summary
Practical bodily Injury and Litigation Claims Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent abilities managing case/workloads as detailed oriented professional with strong multitasking/communication skills demonstrated through 10 years of experience.
Overview
12
12
years of professional experience
Work History
Litigation Claims Adjuster
Geico
09.2014 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Conducted investigations regarding vehicle accidents, injuries, liability and coverages
- Maintained a workload/files and ensures great customer service through efficient, accurate and courteous interactions that exceeds the company's performance standards
- Interviewed and spoke with Insureds, claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial
- Worked directly with assigned counsel on litigation files to evaluate resolution and strategy in order to protect all parties involved
- Attended Arbitrations & Mediations to facilitate settlement on litigation files
- Analyzed medical bills, police reports and medical treatment records.
Customer Service Representative
Afni
04.2013 - 09.2014
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Representative
C3 Connect
10.2012 - 03.2013
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Streamlined call response times for improved customer experience through effective communication techniques.
Customer Care Representative
CoWorx
01.2012 - 07.2012
- Primarily responsible for general customer service, such as handling and explaining billing disputes, checking on the status of orders, providing upgrades, etc
- Always on the look-out for a sale opportunity whenever possible.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZSkills
- Complex Problem Solving
- Complex Coverage Assessment &Issues
- Critical Thinking & Decision Making
- Legal Documentation Reviewing & Reporting
- Team Collaboration & Relationship Building
- Time & Workload Management
- Policy Investigations
- Advanced Oral and Written Communication Skills
- Negotiation and Mediation
References
- Stephanie Brown, 520-901-0720
- Yarell Yarbough, 602-821-7919
- Cesar Hernandez, 520-262-0635
Timeline
Litigation Claims Adjuster
Geico
09.2014 - Current
Customer Service Representative
Afni
04.2013 - 09.2014
Customer Care Representative
C3 Connect
10.2012 - 03.2013
Customer Care Representative
CoWorx
01.2012 - 07.2012
High School Diploma -
Flowing Wells High School