Adam Cox
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self driven dedicated leader offering experience prioritizing and delegating tasks to drive goal achievement. Proficient in any situation. Dedicated to training, growing within the company to excell in my career while cultivating a productive work environment for the success of myself and the members of the team and staff.
Overview
3
3
years of professional experience
Work History
Operations Assistant/Customer Service Coordinator
Crestwood Carwash
06.2020 - 10.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Assisted operations manager with planning of routine operations and special projects.
- Analyzed and reported on operational data to identify trends and issues.
- Managed and maintained file system covering expenses, usage of chemicals.
- Developed strategies to streamline operational processes and reduce costs.
- Prepared and delivered operational performance reports to inform management.
- Processed orders and invoices to support timely availability and delivery.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Developed and implemented strategies to streamline office operations.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
Customer Care Representative
Kaeli's Kloset
06.2020 - 09.2023
- Responded to customer needs through competent customer service and prompt scheduling and problem-solving.
- Created Customer Accounts
- Processed, Coded, Organized and Placed Merchandise In Designated Locations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Optimized Sales and Service Navigating Customers through the store while suggesting items of potential interest
- Marketing Promotions through Social Medial
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Acellus Academy
Online California01.2023
Skills
- Meeting Planning
- Recordkeeping
- Policy and Procedure Adherence
- Employee Scheduling
- Professional and Friendly
- Inventory Purchasing
- Attention to Detail
- Positive Attitude
- MS Office
- Ordering and Stocking Supplies
- Operational Reporting
- Work Planning and Prioritization
- Inventory Management
- Administrative Support
- Customer Support
- Efficiency Improvement
- Organizational Management
- Time management
- Conflict resolution
- Vendor relations
- Process improvement
- Multitasking capabilities
- Organizational skills
- Workflow optimization
- Problem-solving abilities
- Microsoft Office proficiency
- Business Administration
- Calendar Management
- Materials Distribution
- Supply Restocking
- Optimally Diverse, Well Versed Person, Excellent Communication Skills, Work Well with Others
- Quick Learner and Problem Solver
- Communicates with others in a manor that shows their importance and desire to be of any assistance I can to make their experience positive & pleasant
Timeline
Operations Assistant/Customer Service Coordinator
Crestwood Carwash
06.2020 - 10.2023
Customer Care Representative
Kaeli's Kloset
06.2020 - 09.2023
High School Diploma -
Acellus Academy