Adam Craig Sandler
Bonita Springs,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Guest Experience Expert
The Ritz-Carlton Hotel Company, L.L.C
Naples, FL
03.2023 - 12.2025
- Anticipated guest needs to enhance overall satisfaction.
- Delivered personalized experiences based on guest preferences and feedback.
- Ensured that all guest inquiries were answered promptly and accurately.
- Assist guests and staff with all reservation cancellations and modifications, questions about the resort and local area, and leisure requests.
- Answer all phone calls, emails, and online chat/case requests in a timely, professional, and accurate manner.
- Assist guests and staff with billing questions, review reservations to ensure accurate routing for guest payments.
- Complete daily check lists, run reports, prepare guest welcome letters, and daily special projects as assigned.
- Increased revenue for hotel with assisting guests in upselling room types and club level lounge access.
Investor
Personal Portfolio Management
Longmeadow, MA
04.2017 - 11.2024
- Actively manage six-figure portfolio of stocks, bonds, ETFs, and options through application of value analysis and technical analysis.
- Organize asset allocation recommendations based upon input, risk tolerance, goals, and understanding.
- Worked to identify market events and trends to monitor and update investments on daily basis.
- Setting priorities within portfolio to ensure assets are targeted and effective.
Event Specialist
Contemporary Services Corporation
Middletown, CT
09.2021 - 11.2022
- Worked with operations and ticket staff to assist in the planning, organizing, and directing of sporting events, concerts, and private functions.
- Assisted all visiting teams, acts, and guests with answering questions about venue policies; directing them to the correct locations; and addressing any problems or complaints.
- Assist in maintaining an organized, clean environment for all facilities worked in.
- Provide support to operations and event venue staff as necessary.
Telecommunications Dispatcher
Longmeadow Police Department
Longmeadow, MA
08.2006 - 12.2019
- Directly communicated and assisted residents at walk up window at headquarters.
- Dispatched personnel and equipment to scene of emergencies while maintaining radio contact, status, and computer screen to determine units available.
- Maintained verbal contact with caller for the purpose of updating in-progress calls.
- Maintained logs of all calls received and made; maintained and updated in house site record information for addresses and residents located in community.
- Monitors well-being of all prisoners in cell area.
Production Assistant
ESPN
Bristol, CT
06.2004 - 03.2006
- Assisted production teams in editing segments, pitching story ideas, and logging content.
Education
Bachelor of Arts - Communications, Political Science
University of Connecticut
Storrs, CTSkills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Exemplary customer service skills
- Ability to maintain confidential and sensitive information
- Strong attention to detail
- Effective communication
- Time management
- Guest relations
- Adaptability
- Event planning
- Problem solving
- Travel arrangements
- Game day operations
- Office support
- Collaboration
- Multitasking and organization
- Telephone etiquette
- Upselling techniques
Timeline
Guest Experience Expert
The Ritz-Carlton Hotel Company, L.L.C
03.2023 - 12.2025
Event Specialist
Contemporary Services Corporation
09.2021 - 11.2022
Investor
Personal Portfolio Management
04.2017 - 11.2024
Telecommunications Dispatcher
Longmeadow Police Department
08.2006 - 12.2019
Production Assistant
ESPN
06.2004 - 03.2006
Bachelor of Arts - Communications, Political Science
University of Connecticut