Adam Croteau
Westfield,MA
Summary
Adept at enhancing operational efficiency and quality, my tenure at Balise Honda honed my expertise in vehicle maintenance and customer service. Leveraging skills in problem-solving and team collaboration, I significantly improved service delivery standards. My background also includes proficiency in safety procedures and machine operation, underscoring my commitment to excellence and reliability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Express Technician
Balise Honda
07.2024 - Current
- Ensured high-quality workmanship by adhering to manufacturer guidelines and dealership standards when completing maintenance tasks.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Performed routine maintenance tasks such as oil changes, tire rotations, fluid checks, and filter replacements with precision and speed.
Mail Handler Assistant
United States Postal Office
10.2021 - 10.2023
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Expedited delivery times by promptly distributing mail to the correct departments and personnel.
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Ensured mail was unloaded from trucks/vans to the proper area within the building to be sorted.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Operated various types of machinery used in the mail handling process safely and efficiently.
- Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
Wait Staff Member
East Mountain Country Club
04.2021 - 10.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
Admissions Team Member
Six Flags New England
03.2019 - 09.2019
- Worked admissions front gate scanning passes and allowing people into the park
- Worked in sales to sell season tickets or day passes to customers
Education
Diploma - Automotive Technology
Porter And Chester Institute - Chicopee
Chicopee, MA10.2024
High School Diploma -
Westfield High School
Westfield, MA06.2020
Skills
- Lifting Techniques
- Deadline Oriented
- Organizational Skills
- Multitasking
- Safety Procedures
- Mail Sorting
- Loading and Unloading
- Problem Solving
- Quality Control
- Mail Distribution
- Package Handling
- Mail Handling
- Workplace Safety
- Team Collaboration
- Fluency in English
- Machine Operation
- Reliability
- Cash handling
- Safe Food Handling
- Table Setting
- Oil change expertise
- Transmission servicing
- Battery replacements
- Tire rotations
- Spark plug replacement
- Tire balancing
- Fluid replacement
- Windshield wiper replacement
- Filter replacement
- Vehicle inspection
- Brake inspection
- Exhaust system check
Timeline
Express Technician
Balise Honda
07.2024 - Current
Mail Handler Assistant
United States Postal Office
10.2021 - 10.2023
Wait Staff Member
East Mountain Country Club
04.2021 - 10.2021
Admissions Team Member
Six Flags New England
03.2019 - 09.2019
Diploma - Automotive Technology
Porter And Chester Institute - Chicopee
High School Diploma -
Westfield High School
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