Adam Cywinski
Front Royal,Virginia
Summary
Well-rounded employee with leadership abilities and talents in conflict resolution, marketing, and public relations. Approachable and adaptable with dedication to assistance.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
CVS Store
01.2021 - Current
- Promoted current and upcoming brand launches, store activities, and events.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Completed store opening and closing procedures and balanced tills.
- Adapted to evolving technology needs
- Trained new employees and delegated daily tasks and responsibilities.
Guest Service Associate
Super Target Store
05.2008 - 08.2020
- Communicated and interacted with guests to build an inclusive guest experience
- Promoted and sold various benefits, offerings, and services
- Blended problem solving and decision making to positively impact the guest experience and resolve guest concerns
- Met or exceeded weekly, monthly, quarterly, and annual membership goals.
Education
BA - Communication, Concentration: Public Relations
George Mason University (GMU)
Fairfax, VA12.2022
Skills
- Public Relations and Communication
- Social Media Management
- Guest Service
- Sales
- Customer-Oriented
- Conflict resolution techniques
- Digital marketing proficiency
- Proficient in Adobe Premiere Pro, Qualtrics, Microsoft Office Suite, including Word, Excel, PowerPoint
Academic Research Projects
Online Information and its Effects on Public Safety, Fall 2021
- Designed and conducted a mixed-methods research study on the impact of misinformation on COVID-19 safety procedures, in partial fulfillment of Communication Research course work., Qualtrics, Presented findings, Created and prepared various content, presentations, and materials as needed.
References
Christina Jones
Manager at CVS
540-244-6644
Daniel Kulak
Manager at Target
703-895-3361
Ashley Warwick
Co-Worker
559-270-3726
ashley.warwick@k12.wv.us
Timeline
Shift Supervisor
CVS Store
01.2021 - Current
Guest Service Associate
Super Target Store
05.2008 - 08.2020
BA - Communication, Concentration: Public Relations
George Mason University (GMU)
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