Adam Darrow
Newnan,GA
Summary
Throughout my career history, I've had exposure to a variety of training and development programs that were instrumental in distinguishing effective vs. ineffective operations management. Throughout this experience, I've been successful and recognized for contributions that led to increased productivity and professional development within a number of organizations, with the direct result being a more rewarding place of employment and therefore a more rewarding overall guest experience.
Overview
25
25
years of professional experience
Work History
General Manager
Tully's Irish Pub & Restaurant
Vientiane, Laos PDR
10.2018 - 04.2020
- At this bustling, 320 seat restaurant and pub located in the capital city center, I was solely responsible for management of all day-to-day operations. My ability to speak the local language enabled me to be an effective leader and develop solid relationships in all areas of my work.
- Managed budget implementations, salary preparation, hiring/firing, onboarding, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel to continually develop best industry practices.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
Hospitality Consultant
Freelance
Vientiane, Laos PDR
01.2018 - 08.2018
- Collaborated with various departments and team members to improve operational standards and achieve business objectives.
- Increased revenue by implementing new ideas that resulted in an improved guest experience and overall guest satisfaction.
International Retail Auditor/Retail Manager
Joma Bakery Cafe
Vientiane, Laos / PP, Cambodia / Hanoi, Vietnam
01.2015 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads for a staff of 75+ employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
ESL Language Teacher
Wall Street English
Bangkok, Thailand
04.2008 - 01.2014
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Improved instruction methods by using various assessment tools and strategies.
- Administered and graded tests and assignments to evaluate student progress.
Education
Bachelor of Arts - Business Management
Georgia Southern University
Statesboro, GASkills
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Human Resources Oversight
- Supplier Monitoring
- Government Rules and Regulations
- Supervision and Training
- Materials Planning and Logistics
- Site Cleanup
- Customer Relations
Languages
Thai
Professional Working
Lao
Full Professional
Timeline
General Manager
Tully's Irish Pub & Restaurant
10.2018 - 04.2020
Hospitality Consultant
Freelance
01.2018 - 08.2018
International Retail Auditor/Retail Manager
Joma Bakery Cafe
01.2015 - 01.2018
ESL Language Teacher
Wall Street English
04.2008 - 01.2014
Bachelor of Arts - Business Management
Georgia Southern University
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