Phillip Davis

• Improved case management efficiency by streamlining processes and implementing best practices.
• Optimized resource allocation for better case handling and increased productivity with the team.
• Cultivated a positive work environment by promoting open communication and teamwork among staff members.
• Collaborated with interdisciplinary teams to develop customized care plans tailored to client needs.
• Evaluated the performance of case managers, providing constructive feedback and targeted coaching efforts for improvement.
• Strengthened community partnerships through regular outreach initiatives and collaborative projects to improve service delivery.
• Identified opportunities for continuous improvement within the department by conducting regular audits of policies, procedures, and workflows.
• Mitigated risks by proactively identifying potential issues, implementing preventive measures, and addressing challenges in a timely manner.
• Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.

• Responsibilities include the delivery and improving holistic care through collaborative strategies with others
• Contribute and promote of optimum care utilizing the nursing process to triage and provide chronic and acute nursing care
• The focus is on health promotion/prevention and patient education for chronic disease management
• Uses the nursing process and evidence-based practice to collaborate with the Patient Aligned Care Team (PACT) and extended team members to develop patient-driven plans of care
• Responsible for collaborating with internal and external services to provide quality patient care and facilitate care transitions and meet patient needs
• Actively participate in proactive panel management, care management, care coordination, data review, performance improvement activities, health and wellness education.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

• Responsibilities:
• - Collaborate with physicians and other healthcare professionals to plan patient care
• - Make frequent visits to evaluate the patient's condition
• - Provide support and comfort tailored to each patient's individual needs
• - Work with caregivers to plan and deliver excellent patient care
• - Administer medication as needed
• - Alleviate sudden symptoms during the end phase of the disease
• - Notify a doctor when necessary regarding the patient's condition
• - Assist patients and their families with paperwork and documentation
• - Maintain accurate records of patient care
• - Help families cope with the impending loss and provide post-mortem support.

• I managed a team of care coordinators and supervisors, and developed and coordinated health care programs. My responsibilities included:
  
  - Communicating with staff, patients, and families
  - Handling patient case management and education
  - Recruiting and training staff and creating schedules
  - Developing patient goals and monitoring progress
  - Maintaining patient confidentiality and quality care
  
  I enhanced patient care by developing and implementing comprehensive care plans. Some of my achievements were:
  
  - Improving communication among healthcare providers, streamlining the coordination of services for patients
  - Managing patient caseloads effectively, ensuring timely follow-up and appropriate interventions
  - Collaborating with interdisciplinary teams to provide comprehensive, patient-centered care
  - Maintaining accurate and up-to-date documentation of patient records in accordance with HIPAA regulations
  - Collaborating with multidisciplinary teams to design and implement tailored care plans for patients with complex needs
  - Providing guidance, mentoring, and performance evaluations to my team to ensure optimal service delivery
  - Analyzing program data to identify trends and areas for improvement, leading to more effective allocation of resources
  - Establishing partnerships with community organizations to expand available resources and services for patients in need
  - Conducting regular stakeholder meetings to gather feedback on program effectiveness, incorporating suggestions into ongoing improvement efforts
  - Leveraging technology solutions to streamline documentation processes and improve information sharing among team members
  - Evaluating staffing needs based on caseloads and patient requirements, adjusting as necessary for optimal service provision
  - Maintaining up-to-date knowledge of regulatory requirements related to care coordination programs, ensuring compliance across all aspects of service delivery
  - Establishing and tracking key performance indicators to measure program success, utilizing findings to inform ongoing strategic planning efforts

• As a director, I manage the clinical operations of the nursing department and develop programs to ensure quality patient services. I plan and assign the workload to the nursing staff on a shift basis and supervise and guide them on their daily job duties. I make sure that the nursing staff follow the department procedures and policies and identify and correct any department issues. I also prepare and manage the department budget and expenses, analyze and implement audit results and recommendations, and address patient complaints promptly to ensure patient satisfaction. I ensure that the nursing staff perform their duties accurately and timely, and I assist in recruiting, training, and disciplining new hires. I evaluate the performance of the nursing department and recommend improvements, provide job training to the nursing staff to meet department goals, and schedule regular meetings to discuss any updates, issues, and recommendations related to patient services. I ensure that the nursing programs comply with federal, state, and local standards.
  Some of my achievements include:
  - Improving patient care quality by implementing evidence-based nursing practices and protocols.
  - Reducing hospital readmission rates through effective discharge planning and patient education.
  - Enhancing staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
  - Streamlining nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  - Collaborating with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
  - Promoting a culture of safety by enforcing compliance with infection control policies and procedures.
  - Increasing patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.

As a care coordinator, I promoted interdependent collaboration among the member, physician/primary care manager, family, nursing facility, and other members of the care coordination team for the member's continuum of care. I performed face-to-face assessments and implemented, monitored, and evaluated available resources to promote quality, cost-effective outcomes that met the individual's health needs. I helped the enrollee identify appropriate providers and facilitated authorized services to improve or maintain the member's social, emotional, functional and physical health status, as well as the coping skills of the family or other caregivers. I enhanced patient satisfaction by communicating effectively, empathizing, and responding timely to their needs. I collaborated with interdisciplinary teams to develop comprehensive patient care plans that resulted in better health outcomes. I educated patients on disease management and self-care techniques, encouraging lifestyle changes for improved health. I managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively. I mentored new nursing staff, creating a supportive work environment and improving retention rates. I developed strong relationships with patients' families, providing emotional support and addressing their concerns or questions about care plans. I devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes. I participated in professional development opportunities regularly to stay updated on best practices in the field of nursing. I served as a liaison between physicians and patients' families to facilitate clear communication about treatment options and progress updates. I coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post-hospitalization.

• Enhanced patient satisfaction by providing timely and accurate telephone triage services.
• Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
• Collaborated with healthcare providers to ensure appropriate care plans were developed and implemented for patients.
• Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
• Increased efficiency in triage call handling through effective communication and active listening skills.
• Supported quality improvement initiatives by maintaining detailed records of telephone encounters and providing feedback on process improvements.
• Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
• Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.

• Responsible for managing and directing the admissions process in a healthcare facility, including hospitals, doctors' offices, nursing homes, and other related businesses
• Manage and supervise admissions staff
• Manage the inquiry process
• Handle inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour, and closing
• Maintain updated bed ability and facility services information
• Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts
• Compile and distribute admission papers
• Ensure all papers are properly filled out and input into the system
• Create facility materials such as press releases, brochures, and advertisements
• Maintain a working knowledge of Federal and state regulations and reimbursement
• Help expedite the admissions process for emergencies
• Build and maintain relationships with hospital accounts
• Perform sales and marketing campaigns
• Maintain knowledge of Medicare and Medicaid regulations
• Maintain model rooms for tours
• Report all inquiries, admissions, and discharges
• Work with nursing and housekeeping staff to maintain knowledge of the number of beds available
• Inform the housekeeping staff of empty rooms and have them cleaned
• Maintain relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches, and other community contacts
• Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges, and appointments/tours
• Communicate the special needs of new admissions to staff to ensure a smooth transition.

• Manage and coordinate nurse schedule Assign patients to nurses Ensure adherence to all relevant nursing standards Maintain quality assurance of nursing documentation and client records Create reports for senior management Ensure compliance with nursing policies and procedures Educate and train new nurses Evaluate nurses' engagement and performance Inform patients' family members about medical procedures and doctors' instructions Provide psychological and emotional support to patients and their family and friends Provide clinical expertise in the management of medical and psychiatric emergencies