Adam Dean
Indio
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement. Extensive record of effective collaboration and delivering dependable outcomes.
Overview
23
23
years of professional experience
Work History
Director of Operations
O'Linn Security Inc
10.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Established key performance indicators to monitor operations and drive continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
- Led cross-functional teams for successful completion of projects, resulting in increased functionality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop long-term operational strategies aligned with business objectives.
- Implemented quality control measures to maintain high standards of service delivery.
- Recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Account Manager
Townepark
02.2003 - 08.2023
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored account performance metrics, providing insights to improve service effectiveness and efficiency.
- Enhanced team performance with regular training sessions and customer service excellence.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Psychology / Fire Science
College of The Desert
Palm Desert, CASkills
- Operational efficiency
- Operations oversight
- Operations management
- Strategic planning and execution
- Schedule oversight
- Customer service management
- Employee development
- Hiring and onboarding
- Performance improvements
- Staff hiring
- Staff development
- P&L management
- Scheduling
- Schedule management
- Business forecasting
- Inventory tracking and management
Timeline
Director of Operations
O'Linn Security Inc
10.2023 - Current
Account Manager
Townepark
02.2003 - 08.2023
Psychology / Fire Science
College of The Desert