Adam DiCicco

• Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
• Kept up-to-date with industry advancements through ongoing professional development opportunities such as workshops and seminars.
• Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
• Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
• Operated all heavy equipment properly according to employer safety specifications.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.

• Inspected and tested equipment to locate worn and damaged parts.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
• Disassembled defective parts to make proper repairs.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Winter time snow plowing in either a pick up or loader or Backhoe