Adam Dilley
Grants Pass
Summary
Competent in assisting customers, and in completing work by effectively handling materials, removing trash, and operating equipment. Capable of performing physically demanding tasks and working long hours in all types of weather.
Overview
19
19
years of professional experience
Work History
Heavy Equipment Operator
Republic Services
Grants Pass, OR
06.2024 - 01.2026
- Operated heavy machinery, ensuring compliance with safety regulations and operational standards.
- Conducted routine inspections on equipment to identify maintenance needs and prevent downtime.
- Coordinated with team members to streamline workflow and enhance productivity on job sites.
- Trained new operators on equipment handling procedures and safety protocols, fostering a culture of safety.
- Loaded waste into trailers for transport to the landfill.
- Moved and parked trailers to staging areas in preparation for transport.
Gatehouse Attendant/Laborer
Republic Services
Grants Pass, OR
04.2022 - 06.2024
- Inspected incoming loads and directed customers to the proper areas of disposal.
- Handled customer payment, balanced cash drawer, and prepared Daily Cash deposit.
- Maintaining cleanliness of the site and making sure materials are in the appropriate area.
Customer Service Representative
FCR
Grants Pass, OR
11.2021 - 01.2022
- Communicate with customers over the phone to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.
- Fostered a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Answered customer calls promptly to avoid long wait times on hold.
- Promoted available products and services to customers during calls.
Sprayer Trainer
MasterBrand Cabinets - Grants Pass Operations Facility
Grants Pass, OR
08.2018 - 11.2021
- Trained new employees on spray gun techniques and procedures.
- Conducted regular inspections of equipment to assess function, maintain performance, and ensure safe operations.
- Evaluated and provided feedback to spray booth operators on a regular basis.
- Developed, updated, and implemented training plans in collaboration with management.
Quality Assurance Lead
FCR
Grants Pass, OR
10.2016 - 08.2018
- Assessed performance and identified areas for improvement by reviewing call logs and emails.
- Coached and motivated team to improve their skills.
- Conducted trainings and learning sessions for employees.
Dryer Feeder
Swanson Group
Glendale, OR
09.2015 - 02.2016
- Loaded and positioned raw materials in the loading and feeding mechanisms.
- Detected malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
- Multi-tasked to ensure that all assigned projects ran smoothly and effectively.
Assistant General Manager
Carl's Jr.
Grants Pass, OR
04.2015 - 07.2015
- Enforced quality assurance protocols to provide ideal customer experiences.
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
- Was in charge of inventory purchases and restocking.
- Ensuring that employees adhere to the company's policies, procedures, and strategies.
Department Supervisor
McDonald's
Grants Pass, OR
06.2012 - 03.2015
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
- Organized warehouse and backroom spaces by loading and unloading merchandise from trucks.
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store several times per week.
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Created weekly schedules to ensure that adequate coverage was provided.
HVAC Installer
5 Star Heating & Air LLC
Grants Pass, OR
10.2006 - 09.2008
- Inspected incoming loads and directed customers to the proper areas of disposal.
- Handled customer payment, balanced cash drawer, and prepared Daily Cash deposit.
- Maintaining cleanliness of the site and making sure materials are in the appropriate area.
Education
History - Some college (No degree) - undefined
Rogue Community College - Redwood Campus
Grants Pass, ORSkills
- Works well independently
- Strong team player
- Effective at multi-tasking
- Problem resolution
- Dependable and reliable
- Strong written and verbal communication skills
- Supervision and training
Timeline
Heavy Equipment Operator
Republic Services
06.2024 - 01.2026
Gatehouse Attendant/Laborer
Republic Services
04.2022 - 06.2024
Customer Service Representative
FCR
11.2021 - 01.2022
Sprayer Trainer
MasterBrand Cabinets - Grants Pass Operations Facility
08.2018 - 11.2021
Quality Assurance Lead
FCR
10.2016 - 08.2018
Dryer Feeder
Swanson Group
09.2015 - 02.2016
Assistant General Manager
Carl's Jr.
04.2015 - 07.2015
Department Supervisor
McDonald's
06.2012 - 03.2015
HVAC Installer
5 Star Heating & Air LLC
10.2006 - 09.2008
History - Some college (No degree) - undefined
Rogue Community College - Redwood Campus