Adam Dixon
Camilla,GA
Summary
Tenacious Freight Broker with extensive knowledge of Flat Bed transportation and detail-oriented work ethic. Successful at handling multiple accounts at once and negotiation for most profitable outcomes. Adept at cold-calling and office software use.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Creative Business Owner with exceptional background spent in transportation industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
11
11
years of professional experience
Work History
Freight Broker
Self
03.2023 - Current
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
Owner/Operator
Self
07.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Assistant Manager
Walmart
01.2014 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed the store's department managers and assigned tasks in addition to over seeing the general associates/employees as well.
- Kept track of employee hours and completion of tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Microsoft
12.2012 - 12.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Mitchell-Baker High School
Camilla, GA05.2006
Skills
- Price Quoting
- Route Planning
- Data Entry
- Cold-Calling
- Consultative Sales
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Operations Management
- Sales Negotiation
- Recruiting and Interviewing
- Employee Scheduling
- Records Management
- Data Management
Timeline
Freight Broker
Self
03.2023 - Current
Owner/Operator
Self
07.2019 - Current
Assistant Manager
Walmart
01.2014 - 07.2019
Customer Service Representative
Microsoft
12.2012 - 12.2013
High School Diploma -
Mitchell-Baker High School