ADAM DOTY
Independence,KY
Summary
Results-oriented veteran and University of Cincinnati graduate with over 14 years of work experience. BA in Journalism, focused on photojournalism and visual storytelling, earned at the University of Cincinnati. Started career as an intern at CityBeat Magazine in Cincinnati, then joined Zillow Group as a Customer Success Manager, actively seeking photography opportunities. Continuously honed visual artist skills through travel, landscape, and event photography while working full-time. Possess strong understanding of photography equipment and techniques, skilled in capturing and editing stunning images with a keen eye for detail. Committed to storytelling through photographs, bringing a creative and dedicated approach to the craft.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Manager
Showcase, Zillow Group
10.2020 - Current
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Developed data-driven action plans to improve customer outcomes and experiences.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
LOGISTICS TECHNICIAN
United States Air Force
11.2012 - 03.2022
- Active Duty), Multiple Bases and Assignments, Ensured safe transportation of people, cargo and equipment onto aircraft
- Tasked as Load Team Chief managing group of five airmen on loading of cargo, equipment and passengers
- Coordinating with aircrew and supervising team to load passengers and cargo
- Gained communications skills by working with foreign military and civilians
- Learned importance of paying attention to detail and responsibility that comes with working with multi-million-dollar aircraft daily
Photography Intern
CityBeat Magazine
08.2019 - 12.2019
- Archived photographs on computers and servers.
- Built a portfolio of published work as a photojournalist on 20+ projects
- Streamlined photo selection process by creating organized filing systems for raw images making it easier to locate specific files when needed.
- Managed photo editing processes to ensure timely delivery and consistent quality of final images.
- Photographed high-quality images for various print and digital projects.
- Utilized various types of camera equipment to capture best possible shots.
Education
Bachelor of Arts - Journalism W/ Minor Communication
UNIVERSITY OF CINCINNATI
06.2020
Skills
- Advanced camera skills
- Visual storytelling
- Adobe creative suite
- Photojournalism
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
Additional Information
- Awards and Decorations: , Air Force Achievement Medal (x2), Army Achievement Medal, Afghanistan Campaign Medal, Global War on Terrorism Medal.
Timeline
Senior Customer Success Manager
Showcase, Zillow Group
10.2020 - Current
Photography Intern
CityBeat Magazine
08.2019 - 12.2019
LOGISTICS TECHNICIAN
United States Air Force
11.2012 - 03.2022
Bachelor of Arts - Journalism W/ Minor Communication
UNIVERSITY OF CINCINNATI
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